Trouble Shooting

1.The device refuses to work or OLED does not display.

Check if there is enough batttery power

Check if the polarities of batery are correct

2.The device does not respond to button press

Check the “hold” button is in “on” position. If it is in “off” position, button press does not work

3.It cannot play MP3 files

Check if there is an MP3 file in the RAM memory

Check if the player s in music mode

4.It cannot play voice files

Check if there is a voice file in the RAM memory

Check if the player is in voice mode

5.A-B repeat fails

This function only works when a music or voice file is being played

6.After device is connected to the computer, there is not a player icon on the computer

Make sure that the drive program has been correctly installed, and the player is powered on. Connect USB jack corerectly to the computer. Make sure that the device has been correctly installed by checking the “device manager” of the computer.

7.How to resume the default value of the player

Select “resume defaut setting” in the system of the device and select “yes” to resume the default value.

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Verbatim VM-399 user manual Trouble Shooting, Device does not respond to button press