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Vertical Communications DXP manual Using Call Transfer

Models: DXP

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Small Office & VVP User's Guide

GCA70–347

Using Call Transfer

When a call is received by Versatile Voice Processing, the call is either transferred to you at your desk and/or put in your mailbox if you are not available. If you are going to be away from your desk for an extended period, or do not wish to be disturbed, you can divert the calls from your desk to another phone or directly to your mailbox so Versatile Voice Processing can take a message. To block calls to your extension, press Xfer from the options menu, then press OnOff. The OnOff button toggles call blocking on and off. When this feature is off, calls are automatically transferred to your mailbox. To send your calls to another extension, or phone number, press Chng from the message delivery options menu and enter the new number when prompted by the voice menu. Consult your system administrator if you need additional information on this feature.

1. Log-on to your mailbox.

Main Menu

Msgs Send Opts

2. Press Opts from the main menu for the options menu.

Options menu

Xfer Greet Exit

3. Press Xfer for the message delivery options menu.

Options

Chng OnOff Exit

4.Press Chng to change your call transfer number or OnOff to turn the feature on or off. Press Exit to return to the Options menu.

You can achieve the same results by using the voice prompts and your telephone keypad as follows:

Press 1 to change your call transfer number. Press ✻ to turn the feature on or off.

Press # when you are satisfied with your choice.

16 – Small Office & VVP User's Guide

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Vertical Communications DXP manual Using Call Transfer
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DXP specifications

Vertical Communications is a notable player in the realm of Digital Experience Platforms (DXP), delivering solutions that enhance customer engagement and streamline business processes. At its core, Vertical Communications DXP offers a comprehensive suite of tools designed to improve interactions across various touchpoints, thereby enabling businesses to create meaningful experiences for their customers.

One of the primary features of Vertical Communications DXP is its robust integration capabilities. The platform allows organizations to seamlessly connect different systems, applications, and data sources, creating a unified environment where information can flow effortlessly. This interoperability enables businesses to harness customer data from various channels, such as websites, mobile applications, and social media, facilitating real-time analytics and personalized marketing efforts.

Another key characteristic of Vertical Communications DXP is its user-friendly interface. Designed with both technical and non-technical users in mind, the platform offers an intuitive dashboard that simplifies content management and digital asset organization. This accessibility allows organizations to efficiently manage their digital presence without the need for extensive training or technical expertise.

Vertical Communications DXP also excels in its emphasis on scalability. As businesses evolve and grow, the platform accommodates increasing demands without compromising performance. This scalability is particularly vital for businesses that experience fluctuating customer engagement levels or aim to expand their digital footprint.

Furthermore, the platform incorporates advanced analytics capabilities. By leveraging data-driven insights, organizations can track customer behavior, measure the effectiveness of campaigns, and identify opportunities for improvement. These insights not only help optimize customer interactions but also inform strategy development, leading to enhanced decision-making across the organization.

Security is another cornerstone of Vertical Communications DXP. The platform employs state-of-the-art encryption and compliance measures to protect sensitive customer data, ensuring peace of mind for businesses and their clients alike.

In summary, Vertical Communications DXP stands out as a comprehensive solution that combines integration, scalability, user-friendliness, advanced analytics, and robust security. These attributes make it a valuable asset for organizations looking to elevate their digital engagement, enhance customer experiences, and drive business success in a competitive landscape.