Small Office & VVP User's Guide

GCA70–347

Setting Up Distribution Lists

Your voice mail system can be set up with a list of mailboxes that can be included in certain messages. For instance, if you are a manager, you could create a list of all people that report to you so that you could send one message to everyone at once. You can create up to four, 10-member distribution lists.

Using The Call Screening Feature

Versatile Voice Processing can get the caller’s name prior to transferring the call to your extension, and then call your extension to tell you who is calling; giving you the option of accepting the call or having the voice mail system take a message.

Using Your Directory

Recording your name will activate the appearance of your mailbox in the company directory. If you can’t remember the mailbox number of someone else in the system to whom you want to send a message, access the directory by pressing ✻ from the voice menu for messages. Versatile Voice Processing will ask you to enter the first few letters of the last name of the person to which you wish to speak to. You will then hear possible matches that you can respond to with yes or no replies by pressing the interactive buttons on your directory display.

Understanding Your Mailbox Schedules

Versatile Voice Processing can be set up to transfer calls to your extension, forward messages to another mailbox, or notify you that you have messages in your mailbox. All of these features have the ability to be on a separate schedule to function the way you need during specified time periods. Consult your system administrator or dealer for additional details.

Using The Message Waiting Light

The Versatile Voice Processing system will turn on your message waiting light and cause it to flash anytime you have new messages waiting. After you have listened to the last message, and return to the main menu, the message waiting light will turn off.

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Vertical Communications DXP manual Setting Up Distribution Lists, Using The Call Screening Feature, Using Your Directory
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DXP specifications

Vertical Communications is a notable player in the realm of Digital Experience Platforms (DXP), delivering solutions that enhance customer engagement and streamline business processes. At its core, Vertical Communications DXP offers a comprehensive suite of tools designed to improve interactions across various touchpoints, thereby enabling businesses to create meaningful experiences for their customers.

One of the primary features of Vertical Communications DXP is its robust integration capabilities. The platform allows organizations to seamlessly connect different systems, applications, and data sources, creating a unified environment where information can flow effortlessly. This interoperability enables businesses to harness customer data from various channels, such as websites, mobile applications, and social media, facilitating real-time analytics and personalized marketing efforts.

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In summary, Vertical Communications DXP stands out as a comprehensive solution that combines integration, scalability, user-friendliness, advanced analytics, and robust security. These attributes make it a valuable asset for organizations looking to elevate their digital engagement, enhance customer experiences, and drive business success in a competitive landscape.
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