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Vertical Communications DXP manual Playing message, Using The Visual Voice Mail VVM Feature

Models: DXP

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Small Office & VVP User's Guide

GCA70–347

Using The Visual Voice Mail (VVM) Feature

You will quickly learn that as every voice menu or prompt plays, you will see a different message on your telephone display. Most of these messages offer you a choice of three different options. You select the option you want by simply pressing the interactive button adjacent to the desired item on your display. For example, suppose you are playing a message you received from another party. Your display will be as follows:

Playing message

Rplay Save Del

Press left button to hear your message again

Part of the way through the message you were distracted by some noise in the office and you want to hear the message again. In this example, you need only to press the interactive button under Rplay (for replay) on your display and the message will start playing again from the beginning. After hearing your message, you can then save it or delete it by pressing Save or Del as appropriate.

In the above example, you could achieve the same results by pressing 1 to replay the message, 3 to save it and 4 to delete the message. You will always know which keypad button to press from the VVP voice prompts.

Because many of the menus have more than three options, only the most popular options are displayed. You can select menu options that are not presented on your display by pressing the applicable buttons on your telephone keypad. You will soon learn which ones they are from looking through this manual and listening to the various voice menus. For example, when listening to a message as in the above example, you can press “ 8” to rewind the message five seconds, press “ 9” to fast forward the message five seconds, or press “ 0” to pause the playback for approximately 30 seconds.

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Vertical Communications DXP manual Playing message, Using The Visual Voice Mail VVM Feature
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DXP specifications

Vertical Communications is a notable player in the realm of Digital Experience Platforms (DXP), delivering solutions that enhance customer engagement and streamline business processes. At its core, Vertical Communications DXP offers a comprehensive suite of tools designed to improve interactions across various touchpoints, thereby enabling businesses to create meaningful experiences for their customers.

One of the primary features of Vertical Communications DXP is its robust integration capabilities. The platform allows organizations to seamlessly connect different systems, applications, and data sources, creating a unified environment where information can flow effortlessly. This interoperability enables businesses to harness customer data from various channels, such as websites, mobile applications, and social media, facilitating real-time analytics and personalized marketing efforts.

Another key characteristic of Vertical Communications DXP is its user-friendly interface. Designed with both technical and non-technical users in mind, the platform offers an intuitive dashboard that simplifies content management and digital asset organization. This accessibility allows organizations to efficiently manage their digital presence without the need for extensive training or technical expertise.

Vertical Communications DXP also excels in its emphasis on scalability. As businesses evolve and grow, the platform accommodates increasing demands without compromising performance. This scalability is particularly vital for businesses that experience fluctuating customer engagement levels or aim to expand their digital footprint.

Furthermore, the platform incorporates advanced analytics capabilities. By leveraging data-driven insights, organizations can track customer behavior, measure the effectiveness of campaigns, and identify opportunities for improvement. These insights not only help optimize customer interactions but also inform strategy development, leading to enhanced decision-making across the organization.

Security is another cornerstone of Vertical Communications DXP. The platform employs state-of-the-art encryption and compliance measures to protect sensitive customer data, ensuring peace of mind for businesses and their clients alike.

In summary, Vertical Communications DXP stands out as a comprehensive solution that combines integration, scalability, user-friendliness, advanced analytics, and robust security. These attributes make it a valuable asset for organizations looking to elevate their digital engagement, enhance customer experiences, and drive business success in a competitive landscape.