Vertical Communications Scout Telephone Viewing Current Reports

Viewing Current Reports

•The supervisor can view current reports on answered and aban-

doned call statistics. These statistics are based on line activity for

the group.

Note: If your group does not have lines assigned to it, this

report will show zeros.

•From the idle display, press Mn (menu).

•Press the Rp (report) Interactive button.

•To return to the idle display, press Qt (quit).

QuickQ GCA70-345

Wt: >T

MsRpAg

A: 123 L : 4

Contents

Main Page Contents Page The Scout Telephone for Supervisors Description of the Display (Idle Display) 2 Supervisors User Guide for the Scout Telephone Quick Q Group 01 ByHpLg Signing-in to QuickQ Page Changing the Mode of Operation Recording Announcements 6 Supervisors User Guide for the Scout Telephone Supervisors User Guide for the Scout Telephone 7 8 Supervisors User Guide for the Scout Telephone Viewing Current Reports Supervisors User Guide for the Scout Telephone 9 Monitoring Agents 10 Supervisors User Guide for the Scout Telephone Responding to Help Supervisors User Guide for the Scout Telephone 11 12 Supervisors User Guide for the Scout Telephone Receiving ACD Calls Placing Outgoing Calls Supervisors User Guide for the Scout Telephone 13 Transferring an ACD Call Assigning an Account Code 14 Supervisors User Guide for the Scout Telephone Things to Remember Log-in Procedure Supervisors User Guide for the Scout Telephone 15 Responding to Request for Help Supervisors Menu Supervisors User Guide for the Scout Telephone 17 SnSeQt Le SnSeQt