Manuals / Brands / Communications / Telephone / Vertical Communications / Communications / Telephone

Vertical Communications Scout Telephone The Scout Telephone for Supervisors

1 23

Download 23 pages, 211.36 Kb

The Scout Telephone for Supervisors

•QuickQ versions using software release 3.0 (or later) allow the

use of up to nine Scout digital wireless telephones. Using these

telephones provides users with maximum freedom to move about

within the call center.

•The F1 button should be programmed as the OAI button (labeled

ACD) on your Scout telephone. This button enables you to sign

into QuickQ. Buttons F2, F3, and F4 should be programmed to

function the same as the three interactive buttons on the propri-

etary 12-button and 24-button telephones while QuickQ is active.

•All displays shown in this guide are as seen on the 20-character

(10 characters x two lines) Scout display.

QuickQ GCA70-345

Supervisor’s User Guide for the Scout Telephone 1

Contents

Main Page Contents Page The Scout Telephone for Supervisors Description of the Display (Idle Display) 2 Supervisors User Guide for the Scout Telephone Quick Q Group 01 ByHpLg Signing-in to QuickQ Page Changing the Mode of Operation Recording Announcements 6 Supervisors User Guide for the Scout Telephone Supervisors User Guide for the Scout Telephone 7 8 Supervisors User Guide for the Scout Telephone Viewing Current Reports Supervisors User Guide for the Scout Telephone 9 Monitoring Agents 10 Supervisors User Guide for the Scout Telephone Responding to Help Supervisors User Guide for the Scout Telephone 11 12 Supervisors User Guide for the Scout Telephone Receiving ACD Calls Placing Outgoing Calls Supervisors User Guide for the Scout Telephone 13 Transferring an ACD Call Assigning an Account Code 14 Supervisors User Guide for the Scout Telephone Things to Remember Log-in Procedure Supervisors User Guide for the Scout Telephone 15 Responding to Request for Help Supervisors Menu Supervisors User Guide for the Scout Telephone 17 SnSeQt Le SnSeQt