Vertical Communications Scout Telephone 12 Supervisors User Guide for the Scout Telephone

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When an agent in your group requests help, your telephone will

beep and this display will appear.

Indicates an agent is requesting your assistance.

Indicates the name of the agent requesting help.

•To reject the call for help, press the Rj (reject) Interactive button.

The agent will be notified that you are unavailable.

•To answer, press the As (answer) Interactive button. The system

will then call the agent.

Indicates the name of the agent requesting help.

12 Supervisor’s User Guide for the Scout Telephone

GCA70-345 QuickQ

Reqt 4Help

As Rj

Agnt 101 Ca 11

As Rj

After2 s econds

Call Agnt 101

Contents

Main Page Contents Page The Scout Telephone for Supervisors Description of the Display (Idle Display) 2 Supervisors User Guide for the Scout Telephone Quick Q Group 01 ByHpLg Signing-in to QuickQ Page Changing the Mode of Operation Recording Announcements 6 Supervisors User Guide for the Scout Telephone Supervisors User Guide for the Scout Telephone 7 8 Supervisors User Guide for the Scout Telephone Viewing Current Reports Supervisors User Guide for the Scout Telephone 9 Monitoring Agents 10 Supervisors User Guide for the Scout Telephone Responding to Help Supervisors User Guide for the Scout Telephone 11 12 Supervisors User Guide for the Scout Telephone Receiving ACD Calls Placing Outgoing Calls Supervisors User Guide for the Scout Telephone 13 Transferring an ACD Call Assigning an Account Code 14 Supervisors User Guide for the Scout Telephone Things to Remember Log-in Procedure Supervisors User Guide for the Scout Telephone 15 Responding to Request for Help Supervisors Menu Supervisors User Guide for the Scout Telephone 17 SnSeQt Le SnSeQt