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Vertical Communications Scout Telephone Changing the Mode of Operation

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Changing the Mode of Operation

•The idle display indicates the current mode of operation for the

group.

The display indicates that group 1 is in day mode.

•To change the mode of operation manually for the group, press

the Md (mode) Interactive button.

Three modes of operation are available; day, night and special.

•Press the Interactive button that corresponds to the desired mode

of operation for your group as follows:

Dy (day) Dayannouncements and call routing.

Nt (night) Nightannouncement and disconnect.

Sp (special) Specialannouncement and disconnect.

Supervisor’s User Guide for the Scout Telephone 5

QuickQ GCA70-345

Group 01 Dy

MnMdLg

Group Mode?

Dy Nt Sp

Contents

Main Page Contents Page The Scout Telephone for Supervisors Description of the Display (Idle Display) 2 Supervisors User Guide for the Scout Telephone Quick Q Group 01 ByHpLg Signing-in to QuickQ Page Changing the Mode of Operation Recording Announcements 6 Supervisors User Guide for the Scout Telephone Supervisors User Guide for the Scout Telephone 7 8 Supervisors User Guide for the Scout Telephone Viewing Current Reports Supervisors User Guide for the Scout Telephone 9 Monitoring Agents 10 Supervisors User Guide for the Scout Telephone Responding to Help Supervisors User Guide for the Scout Telephone 11 12 Supervisors User Guide for the Scout Telephone Receiving ACD Calls Placing Outgoing Calls Supervisors User Guide for the Scout Telephone 13 Transferring an ACD Call Assigning an Account Code 14 Supervisors User Guide for the Scout Telephone Things to Remember Log-in Procedure Supervisors User Guide for the Scout Telephone 15 Responding to Request for Help Supervisors Menu Supervisors User Guide for the Scout Telephone 17 SnSeQt Le SnSeQt