VlZIOVT420M/VT470MUserManual
On-siterepairserviceis requestedthroughVlZlO'sthird-partyserviceproviderAfterVlZlOprovidesthe. customerwiththeon-siterepair(OSR)authorizationnumber,thethird-partyserviceproviderwillcontact thecustomerandwillscheduletherepairat thecustomer'slocationThetotalapproximatetimefor. the repairprocess,whichincludestherepairdiagnosis,dispatchingthetechnician,shippingthereplacement part(s),and arrangingthe appointmentwith the customer,is completedwithinapproximately3 to 5 businessdays,pendingavailabilityofthesefactors.
If it isdeterminedtheproductcannotberepairedon-site,thecustomerwillbe requiredto shiptheunitto VlZlO'sservicecenter,perthebelowwarrantyreplacementprocedure.
VlZIOis notresponsiblefor thede-installationor re-installationof theproductHowever,somestandard. installationmaybeperformedduringtheon-siterepair,atVlZlO'soptionandsolediscretionPleaseread. VlZlO'sLimitedProductWarrantyforwarrantytermsandconditions.
Warranty Replacement Procedure
Warranty Replacement generally is performed on displays which are determined to be economically unrepairable.
If VlZlO Technical Support determines that a problem with a display unit may be within the terms and conditions of the VlZIO Limited Product Warranty and that a repair is not economically possible, based on certain manufacturing defects in materials and/or workmanship, and/or at VlZlO's option and sole discretion, the customer will be provided with a return authorization number and replacement instructions. Proof of purchase is required to confirm the product is within the one-year limited warranty period and meets the terms and conditions of the VlZIO Limited Product Warranty.
For displays forty-two inches (42") and larger, VlZIO will generally cover the transportation charges to perform an on-site swap of the original unit with the replacement unit. For displays under forty-two inches (42"), the customer is responsible for the transportation charges to VlZlO's service center. VlZIO will be responsible for the return transportation charges from the service center to the customer. Please read VlZlO's Limited Product Warranty for warranty terms and conditions.
Mail-In Warranty Repair Procedure
Mail-In Warranty Repair generally is performed on displays which are smaller than 30 inches.
If VlZlO Technical Support determines that a problem with a display unit may be within the terms and conditions of the VlZIO Limited Product Warranty and that a mail-in repair may be performed, the
customer will be provided with a return authorization number and mail-in repair instructions. Proof of purchase is required to confirm the product is within the one-year limited warranty period and meets the terms and conditions of the VlZIO Limited Product Warranty.
The customer will be provided with instructions for packing and shipping the unit to the VlZIO service center. The original carton box and packing material, or an equivalent as designated by VlZIO, must be utilized. The cost of shipping to VlZlO's service center is at the customer's expense. After the product is repaired and tested, the VlZIO service center will ship the unit back to the customer at VlZlO's expense.
VlZIO is not responsible for the de-installation or re-installation of the product. Please read VlZlO's Limited Product Warranty for warranty terms and conditions.
PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR AUTHORIZATION.
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