VTech I6767, 6778, 6787 important safety instructions Appendix, Troubleshooting, Problem, Suggestion

Troubleshooting

Problem	Suggestion
The battery does not	•	Make sure the handset is placed in the charger correctly. The CHARGE light on the telephone
charge in the handset		base or charger should be on.
or the handset battery	•	Remove the battery from the handset and let it charge for 16 hours. Then re-install the charged
does not accept charge.		battery into the handset.
	• If the cordless handset is in the charger or in the telephone base but the CHARGE light is not
		on, refer to “The charge light is off” in this section.
	• It may be necessary to purchase a new battery. Please refer to the Battery section (see page
		38) of this user’s manual.
	• The telephone might be malfunctioning. Please refer to the Warranty section (see page 50)
		of this user’s manual for further instruction.
The CHARGE light is	•	Clean the charging contacts on the cordless handset(s) and telephone base each month using
off.		a pencil eraser or a dry non-abrasive fabric.
	•	Make sure the power adapter and telephone line cords are plugged in correctly and
		securely.
	•	Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one
		minute for the cordless handset and telephone base to reset.
	• The telephone might be malfunctioning. Please refer to the Warranty section (see page 50)
		of this user’s manual for further instruction.

www.vtechphones.com

41

Appendix