VTech 6778, 6787, I6767 Troubleshooting, Problem, Suggestion, The CHARGE Indicator

Troubleshooting

Problem	Suggestion
The CHARGE Indicator	•	This is a signal that the battery is very low, completely depleted, or when there is no electrical
on the telephone base		contact between the battery and the telephone base.
is flashing.	•	Ensure the connector of the battery is securely plugged into the handset and place the handset
		in the telephone base for charging.
There is no dial tone.	•	First, try all the above suggestions.
	• Move the cordless handset closer to the telephone base. It might be out of range.
	• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
	•	Disconnect the telephone base from the telephone jack and connect a different telephone.
		If there is no dial tone on the telephone either, the problem is in your wiring or local service.
		Contact your local telephone company.
The telephone does not	•	Make sure the ringer is on. (See page 12 for handset and page 28 for telephone base).
ring when there is an	•	Make sure the telephone line cord and power adapter are plugged in properly (see page 4).
incoming call.	• The cordless handset may be too far from the telephone base. Move it closer to the telephone
		base.
	•	There may be too many extension phones on the telephone line to allow all of them to ring
		simultaneously. Try unplugging some of them.
	• If the other telephones in your home are having the same problem, the problem is in the wiring
		or local service. Contact the local telephone company (charges may apply).
	• Other electronic products can cause interference to your cordless telephone. Try installing your
		telephone as far away as possible from the following electronic devices: wireless routers, radios,
		radio towers, pager towers, cellular telephones, digital telephones, intercoms, room monitors,
		televisions, VCRs, personal computers, kitchen appliances, and other cordless telephones.

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