TROUBLESHOOTING \ TECHNICAL SUPPORT
TECHNICAL SUPPORT
The music is | 1. Make sure that the V.FLASHTM is put on a stable playing surface | |
i n t e r r u p t e d | without vibrations. | |
when playing | 2. Make sure the unit is not placed too close to any type of loud | |
a music CD | speaker. | |
| 3. Remove the CD from the CD tray; check for contamination, dirt, | |
| scratches, or other irregularities. If necessary, clean the disc by | |
| wiping with a soft cotton cloth (don’t use paper) from the middle | |
| to the outside edge. | |
An error occurs | The V.FLASHTM is sitting on an unstable surface. | |
when loading | 1. Turn Off the unit. | |
a V.DISC™ | ||
2. Move the V.FLASHTM to a stable surface and press ON again. | ||
or playing a | ||
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game | 3. If this does not work, the V.DISC™ may be dirty or damaged. Please | |
| refer to the V.DISC™ User’s Manual for CD cleaning procedure. | |
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TECHNICAL SUPPORT
If you have a problem that cannot be solved by using this manual, we encourage you to visit us online or contact our Consumer Services Department with any problems and/or suggestions that you might have. A support representative will be happy to assist you.
Before requesting support, please be ready to provide or include the information below:
•The name of your product or model number (the model number is typically located on the back or bottom of your product).
•The actual problem you are experiencing.
•The actions you took right before the problem occurred.
If you wish to buy additional controllers for your V.FLASHTM Home Edutainment System, please visit us online, or contact our Consumer Services Department.
Internet : www.vtechkids.com
Phone :
15
