TECHNICAL SUPPORT

If you have a problem that cannot be solved by using this manual, we
encourage you to visit us online or contact our Consumer Services
Department with any problems and/or suggestions that you might have. A
support representative will be happy to assist you.
Before requesting suppor t, please be ready to provide or include the
information below:
• The name of your product or model number (the model number is typically
located on the back or bottom of your product).
• The actual problem you are experiencing.
• The actions you took right before the problem occurred.
If you wish to buy additional controllers for your V.FLASHTM Home
Edutainment System, please visit us online, or contact our Consumer
Services Department.
Internet : www.vtechkids.com
Phone : 1-800-521-2010 in the U.S. or 1-800-267-7377 in Canada
TECHNICAL SUPPORT

TROUBLESHOOTING \ TECHNICAL SUPPORT

15
1. Make sure that the V.FLASHTM is put on a stable playing surface
without vibrations.
2. Make sure the unit is not placed too close to any type of loud
speaker.
3. Remove the CD from the CD tray; check for contamination, dirt,
scratches, or other irregularities. If necessary, clean the disc by
wiping with a soft cotton cloth (don’t use paper) from the middle
to the outside edge.
The V.FLASHTM is sitting on an unstable surface.
1. Turn Off the unit.
2. Move the V.FLASHTM to a stable surface and press ON again.
3. If this does not work, the V.DISC™ may be dirty or damaged. Please
refer to the V.DISC™ User’s Manual for CD cleaning procedure.
The music is
interrupted
when playing
a music CD
An error occurs
when loading
a V.DISC™
or playing a
game