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Troubleshooting
If you have difculty operating yo ur phone, the suggestions below shou ld solve the problem. If you still have dif culty after
trying these suggestion s, call VTech Communications at 1-800 -595-9511 In Canada, call VTech Telecommunications
Canada Ltd at 1-800-267-7377
Problem Suggestion
My phone doesn’t
work at all
• Make sure the power c ord is plugged in
• Make sure the tel ephone line cord is plugged r mly into the base unit and the telep hone wall
jack
• Disconn ect the AC adaptor for a few minutes, and then rec onnect it
• Charge the battery in the handset for at least 16 hours For optimum daily performance, return
the handset to its base when not in use
• Reset th e base Unplug the unit’s electrical power Wait for 15 seconds t hen plug it back in
Allow up to one minute for the handset and b ase to reset
• You may need to purch ase a new battery, please refer to the Batteries section of t his user’s
manual
I cannot get a dial
tone
• Try all the suggest ions above
• Move the hands et closer to the base You might have moved out of range
• Your line cord might be ma lfunctioning Try installing a new line c ord
• If the previou s suggestions don’t work, disc onnect the base unit from the tele phone jack and
connect a different pho ne If there is no dial tone on that p hone either, the problem is in your
wiring or local service Co ntact your local telephone comp any