Troubleshooting
Problem | Suggestion |
The charge light is off. | • Clean the handset and base charging contact each month using a pencil eraser or cloth. |
| • Make sure the power and line cords are plugged in correctly and firmly. |
| • Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow up to one |
| minute for the handset and base to reset. |
| • Your phone might be malfunctioning. Please refer to the Warranty section of this user’s manual for further |
| instruction. |
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|
My Caller ID isn’t working. | • Caller ID is a subscription service. You must subscribe to this service for this feature to work on your |
| phone. |
| • Your caller must be calling from an area that supports caller ID. |
| • Both you and your caller’s telephone companies must use caller ID compatible equipment. |
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|
My answering machine is | • Make sure system is turned ON (the ON/OFF key is illuminated). |
not recording messages. | • Make sure the announce only feature is set to OFF. |
| |
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I cannot hear recorded | • Using the base volume control, raise the volume to a comfortable listening level. |
messages. |
|
CL is flashing in the base | • You need to set the day and time. Refer to the section(s) on setting day and time in this user’s manual. |
message display window. |
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Common cure for | If the unit does not seem to be responding normally, then try putting the handset in its base. If it does not |
electronic equipment. | seem to respond, do the following (in the order listed): |
| 1. Disconnect the power to the base. |
| 2. Disconnect the handset battery, and spare battery, if applicable. |
| 3. Wait a few minutes. |
| 4. Connect power to the base. |
| 5. |
| 6. Wait for the handset to |
| place. |
48 | www.vtechphones.com |
