VTech ia5829 manual Process for gz2434 Calls, Turning Message Light Off, De-Register

·After placing the order, send an internal referral commitment to the [VTECH ARS LABEL] team for a prepaid UPS ARS Label to be sent to the customer.

NOTE: DO NOT SEND THESE CUSTOMERS BACK TO THE RETAILER FOR REPLACEMENT (EVEN IF THEY ARE WITHIN THE FIRST 30 DAYS OF PURCHASE). IT IS IMPORTANT THAT YOU FOLLOW THIS PROCESS.

Process for gz2434 Calls

If customers call with the one or more of the following symptoms: Static/Noise; Five Beeps; Call is Fading or Cutting In and Out; No Connect and the final resolution is repair, follow the below steps:

1.Advise the customer that you will place a no charge replacement order that will be shipped via express service, which should arrive within 1-3 business days. Advise the customer that they will also receive a prepaid UPS ARS label sent via US Mail to return their original unit (no charges will be incurred by the customer).

2.You will need to place a no charge replacement order for the VTech GZ2434 using the CSAT promotion code in COPS and change the shipping method to Free Shipping- Overnight (manager use only) $0.

3.After placing the order, it will be necessary to send an internal referral commitment to the [VTECH ARS LABEL] team requesting an ARS label be sent to the customer.

If the customer is not satisfied with the express shipped replacement, offer to extend their manufacture's warranty for 6 months (this is different than a Protection Plan; Protection Plans should never be given out as a negotiation method).

Turning Message Light Off

If the Message Light on the Base does not go off even after you've listened to voice mail messages:

1.Press [PROG/CHAN].

2.Press [>] until the screen displays: MESSAGES WAITING.

3.Press [SELECT]. The screen displays: LIGHTS OFF: YES.

4.Press [SELECT] again to turn off the Message Waiting Light on Base.

2600 De-Register

2600 registered to a 2651

·In the idle mode, at the Base Unit keypad, press [*] [*] [3] [3] [5] [7] [8] [2].

2600 registered to a 2656 or 2670 ·Unplug power from the Base.

·Hold down [PAGE] while reconnecting power. When the In Use Light blinks, release the [PAGE] key.

·Hold down [PAGE] for 5 seconds. When the In Use Light begins to flash, release the [PAGE] key.

·The Handset Charging Light will blink 5 times. Within 5 seconds from when it stops blinking, press [PAGE] once

Registration of the 2600

·After charging the Handset, remove it from its Charge Cradle. If the screen displays SEARCHING FOR BASE, Press NEW. If the screen displays ENTER BASE ID, go to step 2.