Troubleshooting | VTech Model 6032 instruction

Troubleshooting

Problem	Suggestion
The answering system	• Make sure the answering system is on.
does not record
messages.

The messages on the	• If a caller leaves a very long message, part of it may be lost when the system disconnects the
answering system are	call after four minutes.
incomplete.	• If the caller pauses for more than five consecutive seconds, the system stops recording and
	disconnects the call.
	• If the memory on the system becomes full during a message, the system stops recording and
	disconnects the call.
	• If the caller’s voice is very soft, the system may stop recording and disconnect the call.

The messages on	• Press / /VOLUME on the telephone base to increase the speaker volume.
the system are very
difficult to hear.

The answering system	• Make sure your remote access code is correct (page 32).
does not respond to	• Make sure you are calling from a touch-tone telephone. When dialing a number, there should
remote commands.	be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the
	answering system.
	• The answering system may not detect the remote access code when the announcement is
	playing. Wait until the announcement is over before entering the code.
	• There may be interference on the telephone line you are using. Press the keypad keys firmly
	when dialing.

	www.vtechphones.com	47

Appendix

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VTech Model 6032 user manual Troubleshooting

Contents

User’s manual Congratulations Table of contents Table of contents Parts checklist Installation Install handset battery 800 Telephone base installation Dial type Desk/table bracket installation If you subscribe to DSL service Handset layout Telephone settings Telephone base layout Telephone settingsBasic operation Ring melody Date and time Battery low tone Ring volume Key tone Out of range tone Language Edit handset name Clear voicemail Reset to default settings Mute Basic operationMake, answer and end calls Options while on calls Speakerphone Find handset Search the directory Advanced operationDirectory Review the directory Character of chart Dial a directory entry Store a directory entry Delete from the directory Edit a directory entry About caller ID Review the call log Call log Store a call log number Dial a call log number Delete from the call log Redial Review redialStore a redial number to the directory Delete from redial Dial from redial Message capacity Answering system operation Activate the answering system Set number of ringsSet telephone base date and time Set telephone base melody Set telephone base ringer volume Personal identification number PIN Delete your announcement Outgoing announcementsPlay the announcement Record your own announcement Message playback Options during playbackDelete all messages Remote access commands Remote access 02, 04, 06, 08, tS Message window displays Handset icons Handset and telephone base indicatorsHandset light Telephone base lights Display When Handset display screen messages Call log display screen messages Check Battery Battery Important safety instructions Problem Suggestion Troubleshooting Charge light is off in this section Connecting For this to take place Less background noise Same outlet or near a microwave oven Company During call waiting Troubleshooting To synchronize Operating range Maintenance About cordless telephones Warranty How do you get warranty service? FCC Part FCC, Acta and IC regulations Industry Canada Rbrc seal Technical specifications Index Telephone settings 91-001156-030-100