Appendix
In case of difficulty
If you have difficulty with your phone, please try the suggestions below. For customer service, please visit our Web site at www.vtechphones.com, or call
Appendix
In case of difficulty
Handset displays Launch your Skype™ software and follow the steps below: | ||
“No VoIP Clients | • Click Tools > Options > Privacy Menu > Related Tasks. | |
Running” | ||
• Click Manage other programs’ access to Skype. | ||
| ||
Problems making or receiving calls
•Make sure batteries are installed and charged correctly (see page 7).
•Make sure the AC adapter is firmly plugged into an outlet not controlled by a wall switch.
•Make sure the telephone line cord and USB cable are properly connected (see page 5).
•If these suggestions do not work, unplug the base, remove and
| • Select Vtech, then click the Change button. |
| • Click Allow this program to access Skype, then click OK. |
|
|
No audio on | Launch your Skype™ software and follow the steps below: |
Internet calls | • Click Tools > Options > Sound Devices Menu. |
| |
| • Set “Audio In” to Cordless USB Phone. |
| • Set “Audio Out” to Cordless USB Phone. |
Problems with | • Make sure the USB cable is plugged firmly into the telephone base |
Internet line | and a working USB port in your computer (see page 5). |
| • Make sure your PC is powered on, and not in a standby or hibernat- |
| ing state. If the USB cable is plugged into a router or hub, try |
| connecting it directly to the PC. |
| • Make sure your computer meets the minimum requirements and all |
| software has been properly installed (see page 9). You must |
| establish a Skype™ account before using the Internet line. |
| • Launch your browser and check to see if you can connect to the |
| Internet. You must establish an Internet connection to make calls. |
| • Activate your Vtech Cordless Phone Suite software, click on the |
| Status tab, and make sure all four boxes are checked. Unchecked |
| boxes may help you identify the source of the problem. |
| • Check your Net Status to make sure you are online with the Skype™ |
| network (see page 17). |
| • Unplug the base, remove and |
| steps on page 25 to |
| • Make sure batteries are installed and charged correctly (see page 7). |
| • Make sure the AC adapter is firmly plugged into an outlet not |
| controlled by a wall switch. |
| • If these suggestions do not work, visit www.skype.com/help to check |
| for other solutions. Or call VTech Customer Service at the numbers |
| listed above. |
|
|
Call transfer | You must wait until you hear the other handset ring before pressing |
immediately | Off/Clear to complete the call transfer. If you press Off/Clear to send the |
displays “Ring | call to the other handset too quickly, you may cause the original handset |
Back’’ | to generate the “Ring Back’’ message. |
NOTE: The term “base” above refers to the telephone base, not the charger provided with expansion handsets.
| • Set “Ringing” to Cordless USB Phone, then click OK. |
|
|
Problems using | You may enter numbers at the computer or the handset. To use the |
SkypeOut | handset, choose one of the methods listed below: |
| • Enter “00” + “Country code” + “National prefix (if needed)” + (number) |
| • Enter “011” + “Country code” + “National prefix (if needed)” + (number) |
| • Launch the Vtech Cordless Phone Suite software, click the Options |
| tab, then check the box marked Add international prefix and |
| country code. Then enter “National prefix (if needed)” + (number). |
|
|
Problems check- | Check your Net Status when you first enter the menu (before scrolling). |
ing Net Status | When you scroll, the highlight character (>) will follow your selection, no |
on handset | longer indicating your current Net Status. |
| You can also launch the Skype™ software to review or change your Net |
| Status (click on the icon in the bottom left corner of the screen). |
|
|
Problems with | You must use Skype™ to start the conference call, then quickly press the |
conference calls | LIST/CALL button to join the call using the cordless handset. |
using the hand- |
|
set |
|
NOTE: The term “base” above refers to the telephone base, not the charger provided with expansion handsets.
26 | 27 |
