Pen Troubleshooting (For Both Windows and Macintosh)
Condition
The pen nib produces a click even when only very lightly coming in contact with the screen.
The pen does not produce a click unless excessive pressure is used.
The pen nib produces a click prior to coming into contact with the screen.
The pen nib do not work.
The pen cannot be double- clicked using the pen nib.
The pressure function cannot be used.
What to Do
Use the control panel to set the pen nib sensitivity to Firm setting.
Use the control panel to set the pen nib sensitivity to Soft setting.
Use the control panel to set the pen nib sensitivity to Firm setting.
When the status lamp turns blue in response to the pen nib being moved to close proximity to the screen, either the pen or the tablet is probably defective.
Please verify that the status lamp turns blue when the pen nib and side switch are pushed. If the lamp doesn’t change colours, this probably indicates that either the pen or the tablet is probably defective.
If possible, quickly click in the same area.
In the control panel, set the
Verify that the
Please refer to your software application and the store where you bought the application to verify whether it is pressure
The tablet driver probably is not installed properly. Try
General Troubleshooting
Condition
What to Do
When a replacement computer is purchased or new software is used, the tablet cannot be used.
The tablet, which is connected t o a U S B h u b , d o e s n ’ t respond.
Installing the newest version of tablet driver may resolve this problem. The newest tablet driver can be downloaded from the Wacom homepage. >http://tablet.wacom.co.jp/
Some USB hubs cannot recognize tablets. Connect the tablet directly to the computer’s USB port.
Troubleshooting for Windows
Condition
What to Do
Even when connected to the USB port, the pen is inoperable.
When Windows is in DOS full screen mode, moving the pointer with the pen becomes impossible.
If the mouse is set for left- handed use in the regular mouse control panel, the ability to click with the pen nib is lost.
•Check the connection of the USB connector. If using a USB hub connection, try connecting directly to the computer’s USB port.
•When the product model type appears in the Unknown Device list, select it and click the Delete button, canceling all settings for it. Next, click the Renew button and, following the directions in the New Hardware dialog box,
•If use of the USB port is advantageous, open the Control Panel folder and then the System folder. Then open, in order, the Hardware and Device Manager folders. Next, check and make sure that USB (Universal Serial Bus) Controller appears in the list that is displayed. If it isn’t present, it will be necessary to adjust your computer. Please consult your computer maker regarding this.
When using a DOS mouse, the pen is inoperable. You must use another 
mouse.
Restart Windows.
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