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TROUBLESHOOTING
If you are having trouble, Wacom recommends you do the following:
1.If the Wacom driver failed to load properly, first perform the recommended action in any error message that may appear on your screen. If that does not solve the problem, review the troubleshooting procedures in this chapter.
2.If the Cintiq does not function properly, refer to troubleshooting or pen tablet troubleshooting. Your problem may be described there and you can try the solution offered.
3.Check the Notes linked to the driver download screen on the CD for any updates.
4.Visit www.wacom.com and choose the Wacom website for your region where you can check the product FAQs (Frequently Asked Questions).
5.If you are having a compatibility conflict between Cintiq and a new hardware or software product, see obtaining software updates for information on downloading an updated software driver. Wacom periodically updates the software driver to maintain compatibility with new products.
6.Try Testing Cintiq.
7.If you have tried the suggestions in this manual and still cannot resolve the problem, then contact Wacom for Technical Support. See the technical support options for information on where to obtain support for your region.
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