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TROUBLESHOOTING
If you encounter problems with the display portion of your Cintiq, refer to the following tables. Your problem may be described here and you can try the solution offered. For more information about color issues, see the documentation that came with your operating system or applications.
GENERAL PROBLEMS
No display. The status LED | • Verify that the AC power cable is connected, and that the Cintiq is | |
does not light. | turned on. | |
| • In the Wacom Display Settings dialog, adjust the contrast and | |
| brightness controls, or choose ADVANCED and then FACTORY RESET | |
| to return the Cintiq to its original settings. | |
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| |
The status LED is blinking. | • Your computer may be in a power management mode. Touch the | |
| pen tip to the screen, move the mouse, or depress any key on your | |
| keyboard. | |
| • Turn off both your computer and the Cintiq. Check the video cable | |
| for bent or broken connector pins. Then properly connect the video | |
| cable and turn on the Cintiq and your computer. | |
| • Verify that the video card and cable are properly installed. | |
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| |
A ‘cable disconnect go to | • Check that your computer is turned on. | |
power save’ message appears | • Verify that you are using the video cable that came with the Cintiq. | |
briefly on the screen. | ||
• Check that the video cable is fully connected. | ||
| ||
| • Turn off both your computer and the Cintiq. Check the video cable | |
| and any video adapters for bent or broken connector pins. Then | |
| properly connect the video cable and any necessary adapters. | |
An ‘out of range’ message | • The input signal frequency is incorrectly set or not compatible with | |
appears briefly on the screen. | the Cintiq. Set the refresh rate to a vertical frequency that is | |
| compatible with your Cintiq. If your video card driver supports | |
| adjustment of the horizontal frequency, make sure it is also set to a | |
| compatible value. See the IPI for frequency range details. | |
| • The resolution or refresh rate is set too high. See the IPI for details | |
| about the maximum (native) resolution, refresh rate, and other | |
| resolution sizes that can be used with your Cintiq. | |
| • Set the display properties to detect plug and play monitors. | |
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| |
A ‘set refresh range’ message | • Set the refresh rate to a vertical frequency that is compatible with | |
appears briefly on the screen. | your Cintiq. See the IPI for frequency range details. | |
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The image appears multiple | Do not extend the video cable or use an input selector switch box. | |
times on the display. |
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When a still image is displayed | Use a screen saver or other power management feature. | |
for a long period of time |
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without refreshing the screen, |
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an |
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short period of time. |
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