Contents

Index

 

 

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Double-clicking is difficult.

•

Be sure you are quickly tapping the screen twice in the same place.

 

 

Wacom recommends using the side switch to

 

 

double-click.

• Open the Wacom Tablet control panel and go to the PEN tab.

 

Try increasing the TIP DOUBLE CLICK DISTANCE or using a lighter TIP

 

FEEL.

 

• Set an ExpressKey to DOUBLE CLICK.

 

• Windows: Try setting your system to launch programs with a single

 

click. See clicking.

 

 

The eraser selects everything

Open the Wacom Tablet control panel and go to the ERASER tab.

or will not stop erasing.

Move the ERASER FEEL slider toward FIRM, or select CUSTOMIZE... and

 

increase the CLICK THRESHOLD setting. If this does not help, see testing

 

controls and input tools.

You notice a delay at the beginning of pen or inking strokes.

Open the Wacom Tablet control panel and go to the PEN tab.

Try decreasing the TIP DOUBLE CLICK DISTANCE. If that does not work, move the TIP DOUBLE CLICK DISTANCE slider to the OFF position in order to turn off double-click assist.

You have to press hard with

Open the Wacom Tablet control panel and go to the PEN tab.

the pen when clicking,

Move the TIP FEEL slider toward SOFT, or select CUSTOMIZE... and

drawing, or writing.

decrease the SENSITIVITY and CLICK THRESHOLD settings.

 

 

The pen tip does not function.

• Be sure you are using only the pen that came with your product,

 

or a Wacom accessory pen specified for use with the Cintiq 13HD.

 

Other pens may not function properly on the Cintiq.

 

• Check the Wacom Tablet control panel PEN tab and verify that a

 

CLICK function is assigned to the pen tip.

 

• Make sure the status LED lights white when the tip is pressed. If the

 

LED does not light, verify that the USB cable is plugged into an

 

active port on your computer or on a USB hub.

 

• If the LED still does not light, you may have defective hardware (see

 

troubleshooting).

 

 

The pen tip and screen cursor

Open the Wacom Tablet control panel and select the CALIBRATE tab.

do not properly line up.

Continue with calibrating the cintiq.

 

 

Changing the function settings

Make sure you change the settings for the tool and application that you

for an input tool has no effect.

are using. See application-specific settings and working with multiple

 

tools.

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