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At startup, a dialog box | The tablet portion of the Cintiq was not detected at startup. Make sure | |
appears telling you that either | the USB cable is securely connected to an active USB port on your | |
the driver failed to load or the | computer or USB hub. Make sure that the Cintiq status LED is on and | |
Cintiq preferences have not | is glowing white. If this does not correct the problem, see | |
yet been created. | ||
| From the GO menu, select UTILITIES and launch the SYSTEM PROFILER. | |
| Select USB from the HARDWARE section of the CONTENTS list. A Wacom | |
| USB Cintiq model should be listed. If a model is not listed, check the | |
| Cintiq USB cable connection or try plugging the Cintiq into a different | |
| USB port. |
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| If this does not help, contact Wacom for Technical Support. | |
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You suspect the Cintiq | Use the Wacom Tablet Utility to work with preferences. Close any open | |
preferences may be | applications. Open the main APPLICATIONS folder. Then open the | |
corrupted, or want to make | WACOM TABLET folder and run the WACOM TABLET UTILITy. | |
certain that all settings are at | • It is a good idea to first back up your tablet preferences. In the | |
their factory defaults. | ||
Wacom Tablet Utility, select CURRENT USER or ALL USERS. Then click | ||
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| BACKUP... and follow the prompts. | |
| • Delete the tablet preferences as follows: | |
| Single user. When the utility starts, select CURRENT USER and click | |
| REMOVE. Log out, then log back in. When the Cintiq driver loads it | |
| will create a new preferences file with the factory defaults. | |
| Multiple users. When the utility starts, select ALL USERS and click | |
| REMOVE. Log out, then log back in. When the Cintiq driver loads it | |
| will create new preferences files with the factory defaults. | |
| You can quickly restore tablet preferences that have been backed up | |
| for the CURRENT USER or ALL USERS by clicking RESTORE... within the | |
| utility. | |
| Note: Do not manually remove the WACOMTABLET.PREFPANE file from the | |
| main LIBRARY PREFERENCEPANES folder. This file is only to be | |
| removed when uninstalling the Wacom software driver, and then | |
| only when using the Wacom Tablet Utility. | |
| Recalibrate the Cintiq. See calibrating the cintiq. |
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