12
TROUBLESHOOTING
If you experience Possible Causes Solution
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
Error Code Appears in Display (cont.)
F9E1 (drain pump
system error) appears
in display
Check plumbing for correct
drain hose installation. Drain hose
extends into standpipe farther than
4.5" (114 mm).
Check drain hose for proper installation.
Make sure the drain hose is not kinked, pinched, or blocked.
Remove any clogs from drain hose.
Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is higher than 96" (2.4 m) above
the oor.
F--E-- code (Washer
problem)
System error code. Press POWER to cancel cycle and clear the code. Then press
POWER and select DRAIN & SPIN if there is excessive water
in the washer. If the code appears again, call for service.
Feet may not be in contact with the
oor and locked. Front and rear feet must be in rm contact with oor, and washer
must be level to operate properly. Jam nuts must be tight
against the bottom of the cabinet.
Check oor for exing or sagging. If ooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See “Level the Washer” in Installation Instructions.
Load could be unbalanced
or too large. Avoid tightly packing the load. Avoid washing single items.
Balance a single item such as a rug or jacket with a few extra
items.
Use medium or low-speed spin for oversized, non-absorbent
items such as comforters. Use Delicate cycle for other non-
absorbent items such as poly-lled jackets. See “Cycle Guide”.
Item or load not suitable for selected cycle. See “Cycle Guide”
and “Using Your Washer” in this Use and Care Guide.
Vibration, rocking, or
“walking”
Washer may not be level.
Vibration or Off-Balance
The shipping bolts are still in the back
of the washer. See “Remove Transport System,” in Installation Instructions.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
Fill hoses not attached tightly. Tighten ll-hose connection.
Make sure all four ll hose at washers are properly seated.
Drain hose connection. Check that the drain hose is properly secured to drainpipe or
laundry tub.
Check household plumbing for leaks
or clogged sink or drain. Water can backup out of a clogged sink or drainpipe. Check all
household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Fill hose washers.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the stainless steel basket.
Objects caught in washer
drain system.
Clicking or metallic
noises
Gurgling or humming It is normal to hear the pump making a humming sound with
periodic gurgling or surging as nal amounts of water are removed
during the spin/drain cycles.
Washer may be
draining water.
Water Leaks
Check the following for
proper installation:
The door will lock unlock and lock again. You will hear three
clicks after pushing START. This is normal.
Door locking or unlocking.
Not using HE detergent or using too
much HE detergent. Only use HE detergent. Suds from regular detergents can
cause leaking from the door or rear of cabinet. Always measure
detergent and follow manufacturer’s directions based on your
load requirements.
Water or suds leaking
from door or rear of
cabinet
Noises