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If you experience Possible Causes Solution
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
Washer won’t run
or ll, washer stops
working
Washer not performing as expected
TROUBLESHOOTING
Using cycles with a lower spin speed. Cycles with lower spin speeds remove less water than cycles
with high spin speeds. Use the recommended cycle/speed spin
for your garment.
Washer not loaded as recommended.
Small items may have been caught in pump.
Empty pockets and use garment bags
for small items.
A tightly packed or unbalanced load may not allow the washer
to spin correctly, leaving the load wetter than normal. See “Cycle
Guide” for Load Size Recommendation for each cycle.
Washer not draining/
spinning, loads are
still wet Drain hose extends into standpipe
farther than 4.5" (114 mm).
Check drain hose for proper installation. Use drain hose form
and securely attach to drainpipe or tub. Do not tape over drain
opening.
Not using HE detergent or using too
much HE detergent.
Use only HE detergent. Suds from regular detergent or using too
much detergent can slow or stop draining or spinning. Always
measure and follow manufacturer’s directions for your load. To
remove extra suds, select RINSE & SPIN. Do not add detergent.
Select DRAIN & SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
Water remaining in washer after cycle.
Door locked at end of
wash cycle
The load may be out of balance. Avoid washing single items. Balance a single item such as a rug
or jacket with a few extra items.
The drain hose is clogged, or the
end of the drain hose more than
96" (2.4 m) above the oor.
Lower drain hose if the end is higher than 96" (2.4 m) above the
oor. Remove any clogs from drain hose. See “Installation
Requirements.”
The drain hose ts too tightly in
the standpipe, or is it taped to the
standpipe.
The drain hose should be loose yet t securely. Do not seal the
drain hose with tape. The hose needs an air gap. See “Secure
the Drain Hose.”
The drum has clothing stuck between
spin basket and outer tub.
Rotate drum by hand to check for any binding of the spin
basket and outer tub. Move open end drum up and down while
holding outer tub steady and check for looseness (more than
1/4" (6.35 mm) of movement).
If the “Add a Garment” light is lit, press START/PAUSE once.
The door will unlock.
Door locks when cycle has started.
Door will not unlock
See the “Cycle Guide” for the available settings and options for
each cycle.
For best performance, not all settings
are available with each cycle, and some
options cannot be used together.
Desired option or
setting does not light
Washer not loaded as recommended. Remove several items, rearrange load evenly in drum.
Close door and press START/PAUSE.
Do not add more than 1 or 2 additional items after cycle has
started to avoid tightly packing or unbalancing.
Not using HE detergent or using too
much HE detergent. Only use HE detergent. Suds from regular detergents can slow
or stop the washer. Always measure detergent and following
manufacturers directions based on your load requirements.
To remove suds, cancel cycle. Select RINSE & SPIN. Press
START/PAUSE. Do not add more detergent.
After any wash cycle is completed, the door must be opened
and then closed before a new cycle can begin.
Do not add more water to the washer.
Door not opened between cycles.
The washer door is not rmly shut. The door must be closed during operation.