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Load not completely
covered in water Water level not visible on door or
does not cover clothes. This is normal for an HE front load washer. The washer senses load
sizes and adds the correct amount of water for optimal cleaning.
Washer not performing as expected
If you experience Possible Causes Solution
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
Washer won’t run
or ll, washer stops
working
Check for proper water supply. Both hoses must be attached and have water owing to
inlet valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water ow.
TROUBLESHOOTING
Water Leaks
Water or suds leaking
from door or rear of
cabinet (cont.) Residue on door glass. Periodically clean the underside of the glass window to avoid
potential leaks.
Door opened during “Add a
Garment.” Water can drip off the inside of the door when the door is
opened after the start of a cycle.
If you experience Possible Causes Solution
Normal washer operation. Door must be completely closed and latched for washer to run.
Press and hold START/PAUSE for 1 second.
Washer will pause during certain phases of cycle. Do not
interrupt cycle.
The washer pauses for about 2 minutes during certain cycles.
Allow the cycle to continue. Some cycles feature periods of
tumbling and soak.
Washer may be stopped to reduce suds.
Plug power cord into a grounded 3 prong outlet.
Do not use an extension cord.
Ensure there is power to outlet.
Check electrical source or call an electrician to check if voltage
is low.
Reset a tripped circuit breaker. Replace any blown fuses.
NOTE: If problems continue, contact an electrician.
Check proper electrical supply.
Washer not performing as expected (cont.)
Washer won’t run
or ll, washer stops
working (cont.)