16
If you experience Possible Causes Solution
First try the solutions suggested here or visit our website at www.whirlpool.com/help
for assistance and to possibly avoid a service call.
Washer not performing as expected (cont.)
Not using dispensers. Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overlling.
Do not add products directly to load.
Not cleaning or
removing stains (cont.)
TROUBLESHOOTING
Clogged dispensers or laundry
products dispensing too soon. Do not overll dispenser. Overlling causes immediate dispensing.
Clean the dispenser compartments, see “Cleaning the Dispenser”
for more information.
Load dispensers before starting a cycle.
Measure detergent and fabric softener. Slowly pour into the
dispensers. Wipe up all spills.
Homes with low water pressure may result in residual powder in the
dispenser. To avoid, select a warmer wash temperature if possible,
depending on your load.
Use only liquid chlorine bleach in the liquid chlorine bleach
compartment.
Incorrect dispenser
operation
Liquid chlorine bleach added to
wrong compartment.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Sharp items were in pockets during
wash cycle.
Strings and straps could have tangled.
Items may have been damaged before
washing.
Mend rips and broken threads in seams before washing.
Fabric damage can occur if washer is
tightly packed.
Liquid chlorine bleach may have been
added incorrectly. Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Tie all strings and straps before starting wash load.
Fabric Damage
The transfer of dye can occur when mixing whites and colors in
a load. Sort dark clothes from whites and lights.
Use hot or warm washes if safe for the load. Make sure your hot
water system is adequate to provide a hot water wash.
Use more detergent for washing heavy soils in cold or
hard water.
Load not sorted properly.
Gray whites, dingy
colors
Wash temperatures too low.
Not enough detergent used,
or hard water.
Monthly maintenance not done as
recommended. Run the CLEAN WASHER with Affresh™ cycle after every 30
washes. See “Cleaning Your Washer” in “Washer Maintenance”.
Use only HE detergent. Be sure to measure correctly. Always
follow the manufacturer’s directions.
The suds from non-HE detergent can cause a lm residue which
can result in odor.
See “Cleaning your Washer” section.
This washer has a tight seal to avoid water leaks. To avoid
odors, leave the door open to allow the washer to dry
between uses.
Odors
Not using HE detergent or using too
much HE detergent.
Door not left open after use.
Not washing like colors together. Wash like colors together and remove promptly after the cycle
is complete to avoid dye transfer.
Use more detergent for washing heavy soils in cold or
hard water.
Not enough detergent used, or hard
water.
Avoid tightly packing the washer. Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer is started.