Whirlpool UG2F4040T3NV EST, 285258, 285256, 285253, 285255, 285257 Pilot Light Troubleshooting Chart

Models: UG1F4040T3NOV 285257 UG1F5040T3NOV UG1F3030T3NOV 201553 UG2F4040T3NV EST UG1H5040T3NOV UG2H4040T3NV EST 206928 UG1J4040T3NOV 285252 UG2J5040T3NOV 285256 285255 285253 285258

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PILOT LIGHT TROUBLESHOOTING CHART

PILOT LIGHT TROUBLESHOOTING CHART

Section A: Pilot light will not light.

 

 

 

 

 

 

 

 

 

 

Check the manual gas shut-off valve to

 

 

 

 

 

Is the gas turned on?

 

NO

 

 

 

see if it is in the open position, if it is open

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

then contact the gas utility company.

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

While repeatedly depressing the igniter button,

Have you bled all the air

 

 

 

 

 

 

 

 

 

 

 

hold down the reset button until the pilot is lit and

from the pilot tube and

 

NO

 

 

 

 

 

 

 

maintains a stable flame, then slowly release the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

gas supply line?

 

 

 

 

 

 

 

 

 

 

 

reset button.

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the igniter producing a

 

 

 

 

 

 

 

 

 

 

 

Follow the Testing the Igniter System

 

 

 

 

NO

 

 

 

 

 

 

spark?

 

 

 

 

 

 

instructions in this manual.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Follow the Replacing the Pilot Assembly

Is the pilot tube and/or orifice

 

 

 

 

 

 

 

 

 

 

 

instructions found in this manual to access

 

 

 

NO

 

 

 

 

free from dirt and debris?

 

 

 

 

 

pilot tube and orifice. Clean as needed and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

reinstall pilot tube and orifice.*

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the pilot free from dirt and

 

 

 

 

 

 

 

 

 

 

Follow the Cleaning the Pilot Assembly

 

NO

 

 

 

 

 

 

debris?

 

 

 

instructions found in this manual.*

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the pilot protected from cold

 

 

 

 

 

 

 

 

 

 

 

Eliminate any drafts. See the

 

 

drafts that could prevent it

 

 

 

 

 

“Site Location” instructions found

 

 

 

 

NO

 

 

 

 

 

 

 

 

 

 

 

 

from lighting.

 

 

 

 

 

 

 

 

 

 

 

in this manual.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Remove the burner door assembly. Is

 

 

 

 

 

 

 

 

 

 

 

the flame-trap free from dirt or debris?

 

 

 

 

Clean the flame-trap

 

See “Removing the Burner Door

 

 

 

 

 

with a soft bristle brush

 

 

 

NO

 

 

 

 

 

 

 

 

 

 

 

Assembly” section of the manual for

 

 

 

 

 

or vacuum cleaner.

 

 

 

 

 

 

 

 

 

removal instructions.*

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check the water heater for a Flammable Vapor (FV) event.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If the flame-trap show signs of discoloration, shut-off the gas supply to the water heater at the manual gas shut-off valve, then contact Customer Service at: 1-877-817-6750.

Section B: Pilot light will not remain lit or repeatedly goes out.

Is the thermocouple securely

 

 

 

 

Make sure the thermocouple is securely

connected to the gas control

 

NO

 

 

connected. Finger tighten then give a

 

 

 

 

valve/thermostat?

 

 

 

 

additional 1/2 turn with a wrench.

 

YES

 

 

 

 

Test the thermocouple using the following procedure: Disconnect the thermocouple from the gas control valve/thermostat. Using a multimeter with alligator clip leads, attach the red lead to the body (copper part) of the thermocouple. Attach the black lead to the end (silver part) of the thermocouple that connects to the gas control valve/ thermostat. Follow the instruction to light the pilot and watch the voltage readings on the multimeter. After 45 seconds the meter should read 12 millivolts DC or more.*

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the thermocouple fully

 

 

 

Does the thermocouple pass the test?

 

NO

 

 

 

seated in the pilot bracket?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

NO

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Push the thermocouple

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

forward until it is fully seated in

 

 

 

 

 

 

 

 

 

 

Replace the thermocouple.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the pilot bracket and retest.*

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Follow the Replacing the Pilot Assembly

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Is the pilot tube and/or orifice

 

 

 

 

 

 

instructions found in this manual to access

 

 

 

NO

 

 

free from dirt and debris?

 

 

 

 

 

pilot tube and orifice. Clean as needed and

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

reinstall pilot tube and orifice.*

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Follow the Cleaning the Pilot Assembly

Is the pilot free from dirt and debris?

 

NO

 

 

instructions found in this manual.*

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Check for insufficient combustion air.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Install correct size make-up air openings per the

Are there openings for

 

 

 

 

 

 

 

make-up air to enter the

 

NO

 

 

Combustion Air Supply and Ventilation section in

 

 

 

 

room?

 

 

 

 

 

 

 

this manual.

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Are the openings of sufficient size?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Correct size of openings to

 

See Combustion Air Supply and Ventilation

 

NO

 

 

 

allow sufficient air.

 

 

 

 

 

 

 

 

 

 

 

section in this manual for requirements.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

NOSection A: Pilot light will not light. Is there a furnace/air handler in the same room as the water heater?

YES

Does the return air duct for the furnace/ air handler draw its air from a separate location than the water heater? See the Location Requirements section and the Combustion Air Supply section.

YES

Is there proper drafting at the

draft hood? See Checking the NO Draft section in this manual.

YES

 

 

 

Contact a local Heating,

 

 

 

Ventilation, Air-Conditioning

NO

 

 

 

 

& Refrigeration authorized

 

 

 

 

 

 

 

service provider.

Check the vent system for restrictions/obstructions and check the vent termination height. Refer to the Installation Instructions section of this manual for specific requirements.

Remove the burner door

 

 

 

 

 

assembly. Is the flame-trap and

 

 

 

 

Refer to the Use & Care Guide section

 

 

 

 

of this manual for information on

burner free from debris due to

 

NO

 

 

 

 

 

 

 

 

cleaning the flame-trap and burner.

 

 

 

 

excessive lint, dirt, dust or oil?

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

YES

 

 

 

 

 

 

Does the flame-trap show signs of discoloration. Manual backgroundNO

YES

Replace the gas control

Shut-off the gas supply to the water heater at valve/thermostat.* the manual gas shut-off valve, then contact

Customer Service at: 1-877-817-6750.

* This procedure requires the removal of water heater components.

27

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Whirlpool UG2F4040T3NV EST, 285258, 285256, 285253 Pilot Light Troubleshooting Chart, Section A Pilot light will not light