Zoom X4 manual Appendix D, Troubleshooting

Appendix D

Troubleshooting

Our Technical Support staff is ready to help you with any questions you may have about your DSL modem or Internet connection options. You may, however, find an easy solution to your problem by referring to these troubleshooting tips. You should also refer to the Frequently Asked Questions (FAQs) on the CD (click on Support), and visit our web site for the latest tips: www.zoom.com.

PROBLEM: I installed the software and connected the X4 modem to my phone line, but I cannot connect to the Internet.

SOLUTION: Make sure you’ve securely connected the RJ-11 phone cord from the wall jack to the DSL modem connector on the back of your computer.

SOLUTION: Make sure you’ve connected the RJ-11 phone cord to a DSL line, not a standard telephone jack. You cannot use a standard telephone jack for DSL service unless that phone line has been enabled for DSL by your phone service provider.

SOLUTION: If you are using the modem’s USB option, make sure the unit’s USB cord is securely plugged into your computer’s USB port.

SOLUTION: Make sure, if you are using phone filters, that they are installed correctly (see page 13).

SOLUTION: Make sure you have typed your Username and Password correctly.

SOLUTION: Contact your service provider to ensure that the DSL connection is functioning properly.

Appendix D: Troubleshooting 53