ASSISTANCE OR SERVICE
To avoid unnecessary service calls, please check the
“Troubleshooting” section. It may save you the cost of a service call. If you still need help, follow the instructions below.
If you need assistance or service
Call the Customer Interaction Center telephone number. Dial toll- free
When calling: Please know the purchase date, and the complete model and serial number of your appliance.
This information will help us better respond to your request.
Our consultants provide assistance with:
■Features and specifications on our full line of appliances
■Installation information
■Use and maintenance procedures
■Accessory and repair parts sales
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.)
■Referrals to local dealers, service companies, and repair parts distributors
Our service technicians are trained to fulfill the product warranty and provide
To locate the authorized service company in your area, you can also look in your telephone directory Yellow Pages.
If you need replacement parts
If you need to order replacement parts, we recommend that you only use
To locate
For further assistance
If you need further assistance, you can write to ask any questions or tell us about your concerns to:
Customer Interaction Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
Please record your model's information.
Whenever you call to request service on your appliance, you need to know your complete model number and serial number. You can find this information on the model and serial number label. See “Electrical Requirements” for model and serial number location.
Please record the model and serial number information below. Also, record the purchase date of your appliance and the store's name, address, and telephone number.
Model Number__________________________________________________
Serial Number __________________________________________________
Purchase Date__________________________________________________
Store Name ____________________________________________________
Store Address __________________________________________________
Store Phone ____________________________________________________
Keep this book and the sales slip together for future reference.
Accessories
You can order the following accessories for your air conditioner from your local authorized dealer or by calling
Replacement air filters
A good, clean air filter is important for best cooling with least energy consumption. Your air filter should be cleaned regularly. See “Cleaning the Air Filter” section for cleaning instructions. We suggest you replace your air filter once a year.
Heavy-duty cover
If you decide to leave your air conditioner installed during the winter, a
For a
For a
Wide Window Kit
A special Wide Window Kit is available for windows 40" (101.6 cm) to 54" (137.2 cm) wide. Use Kit No. 1162147. For models with side curtains, curtains must be removed and replaced with filler boards.
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