Water drips from cabinet into your house
■The air conditioner is not properly leveled. The air conditioner should slope slightly downward toward the outside. Level the air conditioner to provide a downward slope toward the outside to ensure proper drainage. See the Installation Instructions.
NOTE: Do not drill a hole in the bottom of the metal base and condensate pan.
Temperature on display does not match room temperature
■When the compressor and fan motor turn off during Power Saver mode, or after you turn off the unit, a lower temperature reading than the actual room temperature may be displayed for a short period of time. This lower temperature reading is caused by the thermistor being located close to the cold evaporator coil.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you use only
To locate
In the U.S.A.
Call the Customer eXperience Center toll free:
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Installation information.
■Use and maintenance procedures.
■Accessory and repair parts sales.
■Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
■Referrals to local dealers, repair parts distributors, and service companies. Our service technicians are trained to fulfill the product warranty and provide
To locate the authorized service company in your area, you can also look in your telephone directory Yellow Pages.
For parts, accessories and service in Canada
Call
For further assistance
If you need further assistance, you can write with any questions or concerns at:
Customer Interaction Centre
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Please record your model's information.
Whenever you call to request service on your appliance, you need to know your complete model number and serial number. You can find this information on the model and serial number label. See “Electrical Requirements” for model and serial number location.
Please record the model and serial number information below. Also, record the purchase date of your appliance and the store's name, address, and telephone number.
Model Number__________________________________________________
Serial Number __________________________________________________
Purchase Date__________________________________________________
Store Name ____________________________________________________
Store Address __________________________________________________
Store Phone ____________________________________________________
Keep this book and the sales slip together for future reference.
For further assistance
If you need further assistance, you can write with any questions or concerns at:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
In Canada
For product related questions, please call our Customer Interaction Centre toll free:
Monday to Friday 8:00 a.m. - 6:00 p.m. (EST). Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
■Features and specifications on our full line of appliances.
■Referrals to local dealers.
Accessories
You can order the following accessories for your air conditioner from your local authorized dealer or by calling
Replacement air filters
A good, clean air filter is important for best cooling with least energy consumption. Your air filter should be cleaned regularly. See “Air Conditioner Care” for cleaning instructions. We suggest you replace your air filter once a year.
Heavy-duty cover
If you decide to leave your air conditioner installed during the winter, a
14
