Whirlpool ACQ142, ACQ214, ACQ154 IfYouNeedServiceOrAssistance, Wesuggestyou follow these steps

IfYouNeedServiceOrAssistance

Wesuggestyou follow these steps:

1. Before calling for assistance ...

Performance problems often result from little things you can find and tix yourself without tools of any kind.

Air condtioner won’t run:

lIs unit plugged intD a live tirarit with proper voltage? l Is switch turned on?

l Is Thermostat Contml set correctly?

lHave you checked your home’s main fuses or circuit breaker box?

lHas the timedelay fuse blown? l Has the local power failed?

Unit blows fuses or bips circuit breaker: l Are time-delay fuses being used?

lIs an extension cord being used? (Do not use an extension cord to run your air conditioner.)

lAre you waiting three minutes after turning cooling circuit off before trying to restart unit?

Unit turns on and off, or does not cool room:

lIs filter dean?

lAre coils clean (both evaporator Fnside] and condenser [outside])?

lIs there excessive moisture or heat (open vessel cooking, showers, etc.)?

lTry setting fan lo higher speed.

l Try setting Thermostat Control to a coder setting.

Operating sounds:

When your mom air conditioner is operating normally, you will hear sounds such as:

lDroplets of water hitting the condenser, causing a “pinging” or “clicking” sound. Water droplets help to cd the condenser.

lAir movement from the fan. especially on high fan speed setting.

lClicks from the thermostat cycle.

Sounds also may be caused by house construction such as vibration of the unit due to wall con&u&on or unsteady window mounting ama.

2. lf you need assistance* ._

Call Whirlpool Consumer Assistance Center telephone number. Dial free from anywhere in the U.S.:

1-800-2591301

and talk with one of our trained a~~sultants. The consultant can instruct you in how to obtain satisfactory operation from your appliance or, if service is necessary, recommend a qualified service company in your area.

If you prefer, write to:

Mr. William Clark

Consumer Assistanca Representative Whirlpool Corporation

2oooM-63

Benton Harbor. MI 49022

3.If you need sefvice* ...

Whirlpool has a nationwide

-network of authorized Whirlpool serviw companies. Whirlpool

E service technicians are trained to fulfill the product wananty and

provide after-warranty service, anywhere in the United States. To locate the authorized Whirlpool servica company in your area, call our Consumer Assistance Center telephone number (see Step 2) or look in your telephone directory Yellow Pages under

4. If you need FSP replacement parts’ ...

FSP is a registered trademark of Whirlpool Corporation for quality parts. Lc& for this symbol whenever you need a replacement part for your Whirlpool appliance. FSP replacement parts till fit right and work right because they are made to the same exacting specifications used to build every new Whirlpool appliance.

To locate FSP replacement parts in your area, refer to Step 3 above or call the Whirlpool Consumer Assistance Center number in Step 2.

5.If you are not satisfied with how the problem was solved* ...

l Contact the Major Appliance Consumer Action Panel (MACAP), MACAP is a group of independent con- sumer experts that voices consumer views at the highest levels of the major appliance industry.

lContact MACAP only when the dealer, authorized seticer and Whirlpool have failed to resolve your problem.

Major Appliance Consumer A&n Panel

20 North Wacker Drive

Chicago, IL 6C606

lMACAP will in turn inform us of your action.

*When requesting assistance, please provide: model number, serial number, date of purchase, and a complete description of the problem. This information is needed in order to better respond to your request.

Please indude a daytime phone number in your correspondence.

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