customer care
TROUBLESHOOTING GUIDE
What parts of the appliance can be washed in a dishwasher?
•Any enamelled parts such as the grill- pan can be cleaned in a dishwasher, as can oven shelves and shelf guides.
What parts must NOT be cleaned in a dishwasher?
•Parts such as burner skirts and caps, control knobs and any cast iron items must not be cleaned in a dishwasher, they should be cleaned with hot soapy water and a nylon brush once they are cool enough.
There’s been a power failure and the product won’t work.
•Switch off the electricity supply.
•When the power returns switch the electricity supply back on and
My oven is a single combined oven and grill - can I use both functions together?
•No. You can only use one or the other.
Why is there condensation on the doors?
•Condensation is caused by hot, moist air meeting a cooler surface (i.e. the oven door). You cannot always pre- vent it, but you can minimise it when it happens by doing the following:
•
•Whenever you can, cook wet foods at higher temperatures.
•Don’t leave food in the oven to cool down.
•Automatic cooking will normally pro-
duce condensation when the oven is cooling down with food inside.
Should the cooling fan continue to run once the appliance has been switched off?
•Yes. This is to make sure that you can always touch the control knobs to make temperature adjustments, and turn your appliance off.
What is a Multifunction oven?
•A multifunction oven combines a va- riety of features, which are explained fully earlier in this book (if fitted),
it allows you more flexibility when cooking.
The neon on my appliance keeps going out and coming back on again - is this right?
•Yes. In most cases the neon (if fitted) will cycle on and off to show that oven is maintaining your temperature choice.
Call Customer Care for a Service Engineer’s visit if:
•You find that the oven becomes hot- ter at a particular temperature - the thermostat may need replacing.
•The cooling fan fails to work.
