PROBLEM

 

POSSIBLE CAUSE(S)

 

CORRECTIVE ACTION

HIGH OPERATION COSTS

1.

Thermostat set too high

1.

Set temperature dial to lower setting

 

2.

Sediment or lime in tank

2.

Drain/flush-provide water treatment if needed

 

3.

Water heater too small for job

3.

Install adequate heater

 

4.

Wrong piping connections

4.

Correct piping-dip tube must be in cold inlet

 

5.

Leaking faucets

5.

Repair faucets

 

6.

Gas leaks

6.

Check with utility-repair at once

 

7.

Wasted hot water

7.

Advise customer

 

8.

Long runs of exposed piping

8.

Insulate piping

 

9.

Hot water piping in exposed wall

9.

Insulate piping

INSUFFICIENT HOT WATER

1.

Thermostat set too low

1.

Turn temperature dial to desired setting

 

2.

Sediment or lime in tank

2.

Drain/flush-provide water treatment if needed

 

3.

Water heater too small

3.

Install adequate heater

 

4.

Wrong piping connections

4.

Correct piping-dip tube must be in cold inlet

 

5.

Leaking faucets

5

Repair faucets

 

6.

Wasted hot water

6.

Advise customer

 

7.

Long runs of exposed piping

7.

Insulate piping

 

8.

Hot water piping in outside wall

8.

Insulate piping

 

9.

Low gas pressure

9.

Check with gas utility company

SLOW HOT WATER

1.

Insufficient secondary air

1.

Provide ventilation to water heater. Check flue

RECOVERY

2.

Flue clogged

2.

way, flue baffle, and burner

 

Clean flue, locate source and correct

 

3.

Low gas pressure

3.

Check with gas utility company

 

4.

Improper calibration

4.

Replace thermostat

 

5.

Thermostat set too low

5.

Turn temperature dial to desired setting

 

6.

Water heater too small

6.

Install adequate heater

 

7.

Wrong piping connections

7.

Correct piping-dip tube must be in cold inlet

 

8.

Wasted hot water

8.

Advise customer

DRIP FROM RELIEF VALVE

1.

Excessive water pressure

1.

Use a pressure reducing valve and relief valve

 

2.

Heater stacking

2.

Lower the thermostat setting

 

3.

Closed water system

3.

See “Closed System/Thermal Expansion”

THERMOSTAT FAILS TO

1.

Thermostat not functioning properly

1.

Replace thermostat

SHUT-OFF

2.

Improper calibration

2.

Replace thermostat

COMBUSTION ODORS

1.

Insufficient secondary air

1.

Provide ventilation to water heater. Check flue

 

2.

Flue clogged

2.

way, flue baffle, and burner

 

Clean, locate source and correct

 

3.

Heater installed in a confined area

3.

Provide fresh air ventilation

SMOKING AND CARBON

1.

Insufficient secondary air

1.

Provide ventilation to water heater. Check flue

FORMATION (SOOTING)

2.

Low gas pressure

2.

way, flue baffle, burner

 

Check with gas utility company

 

3.

Flue clogged

3.

Clean, locate source and correct

 

4.

Thermostat not functioning properly

4.

Replace thermostat

 

5.

Heater installed in a confined area

5.

Provide fresh air ventilation

 

6.

Burner flame yellow-lazy

6.

See “Burner Flame Yellow-Lazy”

CONDENSATION

1.

Temperature setting too low

1.

Increase the temperature setting

BURNER FLAME FLOATS

1.

Orifice too large

1.

Replace with correct orifice

AND LIFTS OFF PORTS

2.

High gas pressure

2.

Check with gas utility company

 

3.

Flue clogged

3.

Clean flue and burner-locate source and correct

 

4.

Cold drafts

4.

Locate source and correct

BURNER FLAME TOO HIGH

1.

Orifice too large

1.

Replace with correct orifice

FLAME BURNS AT ORIFICE

1.

Thermostat not functioning properly

1.

Replace thermostat

 

2.

Low gas pressure

2.

Check with gas utility company

PILOT FLAME

1.

Pilot line or orifice clogged

1.

Clean, locate source and correct

TOO SMALL

2.

Low gas pressure

2.

Check with gas utility company

25

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Image 25
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