REQUESTING ASSISTANCE OR SERVICE
To avoid unnecessary service calls, please check the “Troubleshooting” section. It may save you the cost of a service call. If you still need help, follow the instructions below.
IF YOU NEED ASSISTANCE OR SERVICE
Call our Consumer Assistance Center at
When calling:
Please know the purchase date, and the complete model and serial number
of your appliance (see the “A Note to You” section). This information will help us better respond to your request.
Our consultants provide assistance with:
•Features and specifications on our full line of appliances
•Installation information
•Use and maintenance procedures
•Accessory and repair parts sales
•Specialized customer assistance (Spanish speak- ing, hearing impaired, limited vision, etc.)
•Referrals to local dealers, service companies, and repair parts distributors
To locate an authorized service company in your area, you can also look in your telephone directory Yellow Pages.
IF YOU NEED REPLACEMENT PARTS
If you need to order replacement parts, we recom- mend that you only use FSP® factory authorized parts. FSP replacement parts will fit right and work right, because they are made to the same exacting specifications used to build every new ROPER® appliance.
To locate FSP replacement parts in your area, call our Consumer Assistance Center telephone number or your nearest authorized service center.
FOR FURTHER ASSISTANCE
If you need further assistance, you can write to us with any questions or concerns at:
Roper Brand Home Appliances Consumer Assistance Center c/o Correspondence Dept. 2000 North
Benton Harbor, MI
Please include a daytime phone number in your correspondence.
29
