Whirlpool FGS395Y If You Need Assistance Or Service, Before calling for assistance

If You Need Assistance

Or Service

This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to sofve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll-free telephone number for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.

1. Before calling for assistance . . .

Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.

PROBLEM

Nothing will operate

The oven will not operate

Burner fails to light

Burner flames are uneven

Burner flames lift off ports, are yellow, or are noisy when turned off

POSSIBLE CAUSE

The power cord is not plugged into a live circuit with proper voftage.

Range is not properly connected to gas supply.

A household fuse has blown or a circuit breaker has tripped.

Controls are not set correctly.

The flow of combustion a&or ventilation air to the range is blocked.

The electronic control has not been set correctfy.

A delayed start time has been programmed.

The power cord is not plugged into a live circuit with proper voftage.

A household fuse has blown or a circuit breaker has tripped.

Burner ports are clogged.

Burner ports are clogged.

SOLUTION

Plug the power cord into a live circuit with proper voftage. (See Installation Instructions.)

Contact an authorized Roper service technician to reconnect range to gas supply. (See Installation Instructions.)

Replace household fuse or reset circuit breaker.

Reset controls, if needed.

Remove blockage to airflow to and around range.

Refer to pages 14-20 for setting the electronic control.

Wait for the start time to be reached.

Plug the power cord into a live circuit with proper voftage. (See Installation Instructions.)

Replace household fuse or reset circuit breaker. In case of prolonged power failure, manually light burners (see

page 6).

Clean with a straight pin (see pages 28 and 30).

Clean with a straight pin (see pages 28 and 30). If this fails, call an authorized Roper service technician for service.

Contact an authorized Roper service technician to check air/gas mixture.

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