If You Need Assistance Or Sewice
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed descrip- tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
Nothing will operate
The oven will not operate
The surface units will not operate
Control knob(s) will not turn
The Self-
Cleaning cycle will not operate
POSSIBLE CAUSE
The unit is not wired into a live circuit with proper voltage.
A household fuse has blown or a circuit breaker has tripped.
The electronic control has not been set correctly.
A delayed start time has been programmed.
A household fuse has blown or a circuit breaker has tripped.
Surface units are not plugged in all the way.
The control knob(s) are not being set correctly.
You are not pushing in before turning.
The range clock does not show the correct time of day.
A delayed start time has been programmed.
SOLUTION
Wire the unit into a live circuit with proper voltage. (See Installation Instruc- tions.)
Replace household fuse or reset circuit breaker.
Refer to pages
Wait for the start time to be reached.
Replace household fuse or reset circuit breaker.
Plug surface units in all the way. (See “Replacing” on page 28.)
Push control knob(s) in before turning to a setting.
Push control knob(s) in before turning to a setting.
Reset clock to show the correct time of day. (See page 12.)
Waft for the start time to be reached.
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