If You Need Assistance
Or service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, please provide a detailed description of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please check the chart below for problems you can fix.
PROBLEM
Nothing will operate
The oven will not operate
The surface units will not operate
Control knob(s) will not turn
POSSIBLE CAUSE
The unit is not wired into a live circuit with proper voltage.
A household fuse has blown or a circuit breaker has tripped.
You have not turned the Oven Selector to BAKE or BROIL.
You have set a delayed start time.
You have not turned the Oven Temperature Control Knob to a temperature setting.
You have not set the automatic MEALTIMERTM clock correctly.
You have not set the automatic MEALTIMER clock’s Stop or Start Time Knobs at the correct time of day.
A household fuse has blown or a circuit breaker has tripped.
You have not plugged in surface units all the way.
You are not setting the control knobs correctly.
You are not pushing in before turning.
SOLUTION
Plug the unit into a live circuit with proper voltage. (See Installation Instructions.)
Replace household fuse or reset circuit breaker.
Turn the Oven Selector to the desired setting.
Wait for the start time to be reached.
Turn the Oven Temperature Control to the desired setting.
Set the MEALTIMER clock correctly. (See “Using the automatic MEALTIMER” clock” on page 15.)
If a delay start or stop is not desired, the Stop and Start Time Knobs must be turned to the correct time of day. Turn knobs till they pop out.
Replace household fuse or reset circuit breaker.
Plug surface units in all the way. (See “Replacing” on page 19.)
Push control knobs in before turning to a setting.
Push control knob(s) in before turning to a setting.
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