USER’S GUIDE

Possible Problems

This printer has been designed to be trouble free. However, if any problem should occur, note the display message and take the appropriate action. This section describes the actions to be taken against paper jams and unsatisfactory printouts.

Paper Jam

If paper jams in the printer, it stops printing and displays the following message.

13 JAM XXXXXX

Notes

If paper jams frequently occur, check the adjustment lever located in the bottom of the paper cassette or clean the printer interior and check the paper quality.

About the Adjustment Lever

If paper is misfeeding or doublefeeding frequently, set the adjustment lever according to the table below.

 

Recommended Paper Size

I. Backwards

: letter, legal, A4, ISO B5, Executive and A5

II. Forwards

: ISO B6, A6, COM10, Monarch, C5 and DL

If CHECK TRAY is shown when the paper cassette is filled with paper, check the adjustment lever and adjust to the correct setting.

Fig. 7-1 Adjustment Lever

Do not use the following paper:

Bent paper

Moist paper

Paper that does not meet specifications

7–6

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Image 178
Brother HL-960 manual Possible Problems, Paper Jam