CHAPTER 7 TROUBLESHOOTING

Service Call Messages

Service Call Message

Meaning

Action

50

FUSER MALF

Malfunction of fuser

Turn off the printer. Wait 15

 

 

 

minutes, then turn it on again.

51

LASER BD MALF

Malfunction of laser beam

Turn off the printer. Wait a

 

 

detector

few seconds, then turn it on

 

 

 

again.

52

SCANNER MALF

Malfunction of laser scanner

Turn off the printer. Wait a

 

 

motor

few seconds, then turn it on

 

 

 

again.

53 DX FAN MALF

Malfunction of fan motor in

 

the duplex unit.

Turn off the printer. Wait a few seconds, then turn it on again.

54

MOTOR MALF

Malfunction of main motor

Turn off the printer. Wait a

 

 

 

few seconds, then turn it on

 

 

 

again.

55

HIGH VOL MALF

Malfunction of high voltage

Turn off the printer. Wait a

 

 

power supply

few seconds, then turn it on

 

 

 

again.

61

PROG ERROR

Program ROM checksum

Turn off the printer. Wait a

 

 

error

few seconds, then turn it on

 

 

 

again.

62

FONT ERROR

Font ROM checksum error

Turn off the printer. Wait a

 

 

 

few seconds, then turn it on

 

 

 

again.

63

D-RAM ERROR

D-RAM error

Turn off the printer. Wait a

 

 

 

few seconds, then turn it on

 

 

 

again.

66

NV-W ERROR

NV-RAM error

Turn off the printer. Wait a

 

 

 

few seconds, then turn it on

 

 

 

again.

67

NV-R ERROR

NV-RAM error

Turn off the printer. Wait a

 

 

 

few seconds, then turn it on

 

 

 

again.

68

NV-B ERROR

NV-RAM error

Turn off the printer. Wait a

 

 

 

few seconds, then turn it on

 

 

 

again.

60

SYSTEM ERROR

System error

Turn off the printer. Wait a

 

 

 

few seconds, then turn it on

 

 

 

again.

7–5

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Brother HL-960 manual Service Call Messages