CHAPTER 7 TROUBLESHOOTING

Paper may jam in the paper cassette, inside the printer, at the rear access cover or at the paper exit. Check the jam location and follow the instructions below to remove the jammed paper.

After you have followed the instructions, the printer automatically resumes printing. However, the DATA lamp may come on and the following message may appear on the display.

07 FF PAUSE

After a paper jam has occurred, data usually remains in the printer memory. The message prompts you to execute a form feed and print out the remaining data. Press the SEL switch to continue.

Paper Jam at Paper Exit

13 JAM REAR

If paper has passed behind the rear access cover and a paper jam has occurred at the paper exit, remove the jammed paper by pulling it slowly from the exit as shown below:

Fig. 7-2 Paper Jam at Paper Exit

7–7

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Brother HL-960 manual JAM Rear, Paper Jam at Paper Exit