Xerox I Class manual If experiencing this problem…, Try this solution…

If experiencing this problem…			Try this solution…
No power (all indicator lights			∙ Verify that the AC power cord connection
are ‘Off”):			has been made at both the outlet and the
			printer; also, ensure the power switch is
			‘On’.
			∙ Verify that the AC outlet is functioning, or
			try moving the printer to another AC
			circuit.
			∙ The AC cord may be damaged; replace it.
			∙ The line fuse may be blown; call for
			service.
Nothing	is printing	(labels	Examine the used ribbon for an image:
advance	normally,	but no	If there is an image on the used ribbon:
image is printed):
			ŸVerify that the ribbon was properly loaded
			per Section 3.3.
			ŸIf properly loaded, the wrong	coating
			configuration was used. (To verify the
			inked side, press the adhesive backing of a
			label against the ribbon surface. Ink will
			only lift from the coated side of the
			ribbon.) Clean the printhead (see Section
			5.3.1); then replace the ribbon with the
			correct type for the printer, Section 3.3.
			If there is no image on the used ribbon:
			∙ Run any Quick Test Label; see Section 4.3.
			If an image printed, then check the
			protocol and port settings for both the
			printer and host. These must match.
			∙ The heat setting may be too low. Make an
			adjustment in the software program or
			through the Front Panel. (The same
			functional commands from the host
			computer may override the menu settings;
			see Section 4.1.6.)
			∙ The media/ribbon combination	may be
			incorrect. Contact a Media Representative.
			∙ The printhead or printhead cable(s) may be
			loose; power ‘Off’ the printer then
			reconnect; see Section 5.2 for locations.
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