5.4.3Possible Problems during an Update
The following is list of possible error messages when downloading:
þNote: If experiencing trouble when attempting to download the file to the printer, try the following alternate methods:
1)Use the Download Mode (see Section 5.4.2).
2)Windows® users – try restarting the computer in
3)Use the Datamax Driver by Seagull Scientific™ – Device Setting / Send File to Printer function.
Application Update Error Messages
Displayed Message | Descriptions / Causes / Solutions |
The printer detected an error during the decompression and transfer of file data from cache storage into the Flash memory. Confirm the version and retry in Download Mode; however, if the problem continues call for service.
The printer could not successfully erase Flash memory. The possible cause is defective Flash memory. Try the download again; however, if the problem continues call for service.
The printer could not successfully write the program into Flash memory. A possible cause is defective Flash memory. Try the download again; however, if the problem continues call for service.
Application Firmware downloaded was not compatible with the printer’s Main PCB. The firmware used was for a different class model and not supported by this boot loader version. See Configuration Level, Section 4.1.5.
The printer detected an error in the download. The possible causes include:
∙An invalid or corrupted file was downloading. Try saving the file to the host and then download again.
∙A communications error. Recheck cabling and port setting.
Software level not authorized for this printer (See
Section 4.1.5, Configuration Level/Printer Key.)
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