Engineering Details

Print jobs that are sent to the device while an update is in process do not interrupt the update.

All HP LaserJet devices leave the factory with the most recent firmware version installed. If a remote firmware update fails in an MS Windows operating system, the .RFU file must be resent.

If a remote firmware update fails in a Macintosh operating system, contact support from an HP Customer Care Center.

The following table lists possible reasons for the failure of a remote firmware update and the corrective action required for each situation.

Table 7-8Troubleshooting a firmware update failure

Reason for firmware update failure

Corrective action

 

 

The .RFU file is corrupted.

The device recognizes that the file is corrupted and rejects the update. Download

 

the file again and send the new file to the device. Download the file from

 

www.hp.com/go/lj5200_firmware.

 

 

The wrong device is contained in

The device recognizes the printer mismatch and rejects the update. Download the

the .RFU file.

correct file and send it to the device. Download the file from www.hp.com/go/

 

lj5200_firmware.

 

 

The upgrade was interrupted.

See Table 7-9 Update messages.

 

 

A flash hardware failure occurred.

Although it is extremely unlikely, the device might have a hardware failure. Call

 

technical support to address the problem (see the flyer that came with the device

 

for a local telephone support list).

 

 

Three messages appear during a normal update process; a fourth (RESEND UPGRADE) appears only if the update process does not succeed.

Table 7-9Update messages

Printer message

Explanation

 

 

RECEIVING UPGRADE

This message appears from the time the device recognizes the beginning of

 

an .RFU update until the time the device has verified the validity and integrity of

 

the .RFU update.

 

 

 

 

 

 

 

 

 

 

 

 

NOTE If the remote firmware update process is interrupted before the

 

 

 

 

 

 

 

 

 

firmware is downloaded (while RECEIVING UPGRADE appears on the

 

 

 

 

 

 

 

 

 

control-panel display), the firmware file must be sent again. No message

 

 

 

 

 

appears on the device control panel to indicate that the update was

 

 

 

 

 

interrupted.

 

 

 

 

 

 

PERFORMING UPGRADE

This message appears while the device is actually reprogramming the firmware.

 

 

 

 

 

 

 

 

 

 

 

 

NOTE If power is lost during the flash DIMM update (while

 

 

 

 

 

 

 

 

 

 

PERFORMING UPGRADE appears on the control-panel display), the

 

 

 

 

 

 

 

 

 

 

update is interrupted and the message RESEND UPGRADE appears on

 

 

 

 

 

the control-panel display.

 

 

 

 

 

 

INITIALIZING

This message appears from the time the device has finished reprogramming the

 

DIMM until the device reinitializes.

 

 

 

 

 

 

 

322 Chapter 7 Engineering Details

ENWW

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HP 5200L manual 8Troubleshooting a firmware update failure, 9Update messages
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5200L specifications

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