8Troubleshooting a firmware update failure

Engineering Details

Print jobs that are sent to the device while an update is in process do not interrupt the update.

All HP LaserJet devices leave the factory with the most recent firmware version installed. If a remote firmware update fails in an MS Windows operating system, the .RFU file must be resent.

If a remote firmware update fails in a Macintosh operating system, contact support from an HP Customer Care Center.

The following table lists possible reasons for the failure of a remote firmware update and the corrective action required for each situation.

Table 7-8Troubleshooting a firmware update failure

Reason for firmware update failure	Corrective action

The .RFU file is corrupted.	The device recognizes that the file is corrupted and rejects the update. Download
	the file again and send the new file to the device. Download the file from
	www.hp.com/go/lj5200_firmware.

The wrong device is contained in	The device recognizes the printer mismatch and rejects the update. Download the
the .RFU file.	correct file and send it to the device. Download the file from www.hp.com/go/
	lj5200_firmware.

The upgrade was interrupted.	See Table 7-9 Update messages.

A flash hardware failure occurred.	Although it is extremely unlikely, the device might have a hardware failure. Call
	technical support to address the problem (see the flyer that came with the device
	for a local telephone support list).

Three messages appear during a normal update process; a fourth (RESEND UPGRADE) appears only if the update process does not succeed.

Table 7-9Update messages

Printer message	Explanation

RECEIVING UPGRADE	This message appears from the time the device recognizes the beginning of
	an .RFU update until the time the device has verified the validity and integrity of
	the .RFU update.

		NOTE If the remote firmware update process is interrupted before the

		firmware is downloaded (while RECEIVING UPGRADE appears on the

		control-panel display), the firmware file must be sent again. No message
		appears on the device control panel to indicate that the update was
		interrupted.


PERFORMING UPGRADE	This message appears while the device is actually reprogramming the firmware.

		NOTE If power is lost during the flash DIMM update (while
		NOTE If power is lost during the flash DIMM update (while
		PERFORMING UPGRADE appears on the control-panel display), the

		update is interrupted and the message RESEND UPGRADE appears on
		the control-panel display.


INITIALIZING	This message appears from the time the device has finished reprogramming the
	DIMM until the device reinitializes.

322 Chapter 7 Engineering Details

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5200L specifications

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HP 5200L manual 8Troubleshooting a firmware update failure, 9Update messages

Models: 5200L

Table 7-8Troubleshooting a firmware update failure

Reason for firmware update failure

Corrective action

See Table 7-9 Update messages.

Table 7-9Update messages

RECEIVING UPGRADE

PERFORMING UPGRADE

INITIALIZING

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5200L specifications