File to E-mail utility
The File to E-mail utility is a standalone Microsoft Foundation Class (MFC) program that reads an .INI file to detect where the HP LaserJet device software is installed. The program then attaches relevant log or history files to an e-mail that can be sent to HP Customer Support to assist troubleshooting. The utility runs on the computer, but does not interact with your HP LaserJet device.
The tool is included on the installer CD, but is not copied to the computer during the software installation. HP Customer Support can also send the utility to you through e-mail or by posting it to an HP web page.
The tool is compatible with Windows 98, Windows Me, Windows 2000, and Windows XP.
The File to E-mail utility runs with any MAPI-compliant e-mail programs. It does not run with Web-based e-mail services such as Yahoo, Hotmail, or AOL.
Depending on the speed of the computer, it might take several seconds for the utility to gather the log files and attach them to an e-mail message.
The File to E-mail utility consists of two files that are located on the HP LaserJet 5200 software CD:
●<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.exe
●<CD-ROM drive>util\CCC\FiletoEmail\FileToEmail.ini
To use the File to E-mail utility, copy these files to the desktop, navigate to them in Explorer, and then double-click FileToEmail.exe to open the utility. The utility generates files, opens an e-mail message, and attaches the files so that you can send them to an IT administrator, as shown in the following figure.
NOTE The figure is provided as an example only. The actual files attached will vary, depending on your device.
Figure 7-1File to E-mail – sample e-mail message with files attached
