Xerox I Class manual Thermal Printhead, Platen Roller, and Belts, Warranty Service Procedures

Thermal Printhead, Platen Roller, and Belts

This warranty* is limited to a period of one year, (365 days), or one million (1,000,000) linear inches of use, whichever comes first, for the I-Class™ thermal printhead, platen roller, and belts. This one year (365 days) warranty is valid only if a Datamax - approved thermal label media is used, as defined in the then current Datamax list of approved thermal/thermal transfer media, a copy of which is available from Datamax. Failure to use Datamax-approved media is justification for invalidation of this warranty. This warranty does not cover printheads or platen rollers which have been misused, altered, neglected, handled carelessly, or damaged due to improper cleaning or unauthorized repairs.

*When returned to the factory for service

Warranty Service Procedures

If a defect should occur during the warranty period, the defective unit shall be returned, freight and insurance prepaid, in the original shipping containers, to one of the following locations:

Datamax Corporate Headquarters

4501 Parkway Commerce Boulevard

Orlando, Florida 32808

USA

Datamax International

Herbert House, Elizabeth Way, Pinnacles

Harlow, Essex CM19 5FE

United Kingdom

A Return Material Authorization (RMA) number must be issued before the product can be returned. To open an RMA, please call the Datamax Technical Support Department at (407) 523-5540. Include your RMA number on the outside of the box and on the shipping document. Include a contact name, action desired, a detailed description of the problem(s), and media examples when possible with the defective unit. Datamax shall not be responsible for any loss or damages incurred in shipping. Any warranty work to be performed by Datamax shall be subject to Datamax’s confirmation that such product meets Datamax warranty. In the event of a defect covered by its warranty, Datamax will return the repaired or replaced product to the Purchaser at Datamax’s cost.

With respect to a defect in hardware covered by the warranty, the warranty shall continue in effect until the end of the original warranty period, or for ninety (90) days after the repair or replacement, whichever is later.

130 I-Class