Xerox I Class manual Troubleshooting, 6.0Problem Resolution, If experiencing this problem…

Troubleshooting

6.0Problem Resolution

Should a problem arise, the information in this section will help you resolve it. The following table lists problems that will not necessarily generate an error message. (For information on displayed messages, see Section 6.1.)

+If you have questions, or if problems persist, contact a qualified technician or Datamax Technical Support.

If experiencing this problem…	Try this solution…
Can not communicate through	Observe the Ready Indicator as the format is
the parallel port:	sent to the printer. If it does not flash, check
	the parallel cable type. Also check the
	protocol and port settings of the printer and
	host.
Can not load media through	WARNING! Use extreme care. Turn ‘Off’
the optional cutter:	and unplug the printer before proceeding.
	Ensure that the cutter and cutter cable are
	properly installed. Plug in and turn ‘On’ the
	printer. You should hear the cutter blade
	rotate and position itself properly. However,
	if the problem continues call for service.
The LCD is blank, but the	The display contrast may set too low. Press
Ready Indicator is ‘On’:	and hold the MENU Key for 10 seconds or
	until the display reappears.
Erratic feeding:	The printer may require a Quick Media
	Calibration; see Section 3.4.

I-Class 89