IfYouNeedServiceOrAssistancearn
Wesuggestyou follow these steps:
1. Before calling for assistance ...
Performance problems often result from little things you can find and fix without tools of any kind.
If nothing operates:
Is the cooktop properly connected to gas supply? (See Installation Instructions.)
Is the power supply cord plugged into a live circuit with the proper voltage? (See Installation Instructions.)
Have you checked your home’s main fuses or circuit breaker box?
Have instructions in this book been followed? Is the control knob set in the correct position?
Is the flow of combustion and/or ventilation air- to the unit obstructed? Do not obstruct air- flow to and around unit.
Recheck suspected defect.
If burner fails to light:
9 Is the cooktop connected to electrical power?
l Have you checked your home’s main fuses or circuit breaker box?
l Are burner ports clogged? See “Cleaning tips” on page 17.
If burner flames are uneven:
l Are burner ports clogged? See “Cleaning tips” on page 17.
If burner flames lift off ports, are yellow, or are noisy when turned off:
l The air/gas mixture may be incorrect. (Call for service.)
If burner makes a popping noise when ON: l Is the burner wet from washing? Let dry.
If grill does not cook properly:
l Did you leave space between the food items?
l Was the grill preheated for the proper amount of time?
l Was food partially frozen or very cold before grilling? Cooking time will be longer.
If surface burner control knob(s) will not turn:
lDid you push in before trying to turn?
If venting results are not what you expected:
lIs the exhaust fan turned ON?
l Are the vent filters clean and in place?
lIs the vent duct or outside opening blocked?
lIs there a draft in the room where the cooktop is installed?
lHas the meat fat been well trimmed?
l Has the vent system been installed according to the Installation Instructions?
If cooking results are not what you expected:
lIs the cooktop level?
lDoes the flame size fit the cooking utensil being used?
l Are you following a tested recipe from a reliable source?
lAre the pans the size called for in the recipe?
l Do the cooking utensils have smooth, flat bottoms and fit the surface burners being used?
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