Troubleshooting
AUTOMATIC ELECTRONIC DIAGNOSTICS
This water softener has a
FIG. 34
While an error code appears in the display, all buttons are inoperable except the PROGRAM button. PRO- GRAM remains operational so the service person can perform the Manual Advance Diagnostics, see below, to further isolate the problem.
Procedure for removing error code from dis- play:
1. Unplug transformer from electrical outlet.
2. Correct problem.
3. Plug in transformer.
4. Wait 6 minutes. The error code will return if the problem was not corrected.
MANUALADVANCE DIAGNOSTICS
Use the following procedures to advance the water softener through the regeneration cycles to check operation.
Lift off the Salt Hole Cover, remove the top cover by unlocking the tabs in the back and rocking forward, to observe cam and switch operation during valve rota- tion.
1. Press and hold PROGRAM for 3 seconds until “000” shows in the display, then release.
2. The 3 digits indicate water meter operation as fol- lows:
000 (steady) = Soft water not in use, and no flow
through the meter. Open a nearby soft water faucet.
000 to 140 (continual) = Repeats for each gallon of water passing through the meter.
3. Symbols in the display indicate POSITION switch operation (See Figure 35).
Switch is open | Switch is closed | FIG. 35 |
(Cam not rotating) | (Cam rotating) |
|
4. Use the RECHARGE button to manually advance the valve into each cycle and check correct switch operation.
NOTE: Be sure water is in contact with the salt, and not separated by a salt bridge (See "Breaking A Salt Bridge" section).
5. While in this diagnostic screen, the following infor- mation is available and may be beneficial for vari- ous reasons. This information is retained by the computer from the first time electrical power is applied to the electronic controller.
a. Press the r UP button to display the number of days this electronic control has had electrical power applied.
b. Press the s DOWN button to display the num- ber of regenerations initiated by this electronic control since the code number was entered.
6. Press and hold the PROGRAM button until the model code (“LL40” for Model WHES40) shows in the display. This code identifies the softener model. If an incorrect model code is displayed, the softener will operate on incorrect configuration data.
FIG. 36
7. To change the code number, press the r UP or s DOWN button until the correct code shows.
8. To return to the present time display, press the PROGRAM button.
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