TROUBLESHOOTING (cont.)
Symptom | Possible Cause | Corrective Action | |
No Heat/No Cool/No Fan | 1. | Blown fuse or tripped circuit breaker. | Replace fuse or reset breaker. |
(common problems) | 2. | Furnace power switch to OFF. | Turn switch to ON. |
| 3. | Furnace blower compartment door or | Replace door panel in proper position to engage |
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| panel loose or not properly installed. | safety interlock or door switch. |
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No Heat | 1. | Pilot light not lit. | |
| 2. | SYSTEM Switch not set to HEAT. | Set SYSTEM Switch to HEAT and raise setpoint |
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| above room temperature. |
| 3. | Loose connection to thermostat or system. | Verify thermostat and system wires are securely Attached. |
| 4. | Furnace | Many furnaces have safety devices that shut the system |
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| be intermittent. | down when a |
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| intermittently contact the furnace manufacturer or local |
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| service person for assistance. |
| 5. | Heating System requires service or | Diagonistic: Set SYSTEM Switch to HEAT and raise the |
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| thermostat requires replacement. | setpoint above room temperature. Within a few seconds |
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| the thermostat should make a soft click sound. This |
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| sound usually indicates the thermostat is operating |
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| properly. If the thermostat does not click, try the reset |
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| operation listed above. If the thermostat does not click |
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| after being reset, contact your heating and cooling |
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| service person or place of purchase for a replacement. |
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| If the thermostat clicks, contact the furnace manufacturer |
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| or a service person to verify the heating system is |
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| operating correctly. |
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No Cool | 1. | SYSTEM Switch not set to COOL. | Set SYSTEM Switch to COOL and lower setpoint below |
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| room temperature. |
| 2. | Loose connection to thermostat or system. | Verify thermostat and system wires are securely attached. |
| 3. | Cooling System requires service or thermostat | Same procedure as diagnostic for No Heat condition |
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| requires replacement. | except set the thermostat to COOL and lower the setpoint |
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| below the room temperature. There may be up to a five |
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| minute delay before the thermostat clicks in Cooling if |
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| the compressor |
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| configuration menu (Item 6). |
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Heat, Cool or Fan Runs Constantly | 1. | FAN Switch set to Fan ON. | Check each wire connection to verify they are not |
| 2. | Possible short in wiring. | shorted or touching together. No bare wire should |
| 3. | Possible short in thermostat. | stick out from under terminal screws. |
| 4. | Possible short in Heat/Cool/Fan system. | Try resetting the thermostat. If the condition persists |
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| the manufacturer of your system or service person can |
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| instruct you on how to test the Heat/Cool system for |
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| correct operation. If the system operates correctly, |
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| replace the thermostat. |
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Furnace Cycles Too Fast or Too Slow | 1. | The location of the thermostat and/or the size | Item 2 in the Configuration Menu is the adjustment |
(narrow or wide temperature swing) |
| of the Heating System can influence the cycle rate. | that controls the cycle rate. If an acceptable cycle |
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| rate is not achieved using the FA (Fast) or SL |
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| (Slow) adjustment contact a local service person for |
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| additional suggestions. |
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Cooling Cycles Too Fast or Too Slow | 1. | The location of the thermostat and/or the size of the | The cycle rate for cooling is fixed and can not be adjusted. |
(narrow or wide temperature swing) |
| Cooling System may be influencing thecycle rate. | Contact a local service person for suggestions. |
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Thermostat Setting and Thermometer | 1. | Thermostat thermometer setting requires | The thermometer can be adjusted +/- 4 degrees as listed |
Disagree |
| adjustment. | in item 7 of the Configuration Menu. No other adjustment |
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| is possible. |
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Clock Loses or Gains Time | 1. | Loss of power to thermostat and low batteries. | The thermostat will maintain its program in memory even |
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| with no power/no batteries but the clock time will be |
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| incorrect when power is restored. See No Heat/No Cool/ |
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| No Fan (common problems) above for items to check in |
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| the system. |
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Heat or Cool Starts Early | 1. | EMR activated | See Configuration Menu (Item 4). |
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Thermostat Does Not Follow Program | 1. | AM or PM set incorrectly in program. | Check current clock and program settings including |
| 2. | AM or PM set incorrectly on the clock. | the AM or PM designations for each time period. |
| 3. | Voltage spike or static discharge. | If a voltage spike or static discharge occurs use the |
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| Reset Operation listed above. |
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Blank Display and/or Keypad Not | 1. | Loss of power and dead batteries. | Replace batteries and check heat/cool system for |
Responding | 2. | Voltage Spike or Static Discharge. | proper operation. If a voltage spike or static discharge |
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| occurs use the Reset Operation listed above. |