WiLife V2.1 manual Video Problems

Troubleshooting WiLife User Guide

Video Problems

Video Problem

My video is fuzzy

My video is too dark or too light

My video windows are black and do not show video

I cannot see images in low light conditions

I cannot see the detail I need in on-screen objects

My live video lags several seconds behind the real motion

My camera view is too narrow or too wide

Live video skips and jumps

Solution

∙ Clean the lens glass with soft cloth designed for cleaning eyeglasses. This will remove ∙ any dust or dirt.

∙ If your camera is pointing out a window, clean the glass inside and out.

Focus the camera by gently turning the outer lens clockwise or counter clockwise. You will find this easiest by plugging the camera into a power outlet near your PC. (See the section on Focusing and Aiming the Camera in the Getting Started chapter of this

∙ documentation for more information.)

If you are trying to focus on an item less than 3 feet from the camera, you may want to ∙ try a lens with a shorter focal point from our online accessory store.

∙ Ensure the camera has sufficient light.

Use the Setup>Camera options to adjust the camera brightness and contrast options. ∙ We find Auto Brightness performs best in changing light conditions.

Upgrade your video drivers to the latest version. You can find these drivers on the ∙ manufactures support website.

∙ Verify that you have installed the latest version of Windows Media Player. ∙ Reboot your computer to reset the video card.

Check the Setup > Camera > Auto Brightness option to allow the smart WiLife Camera ∙ to automatically adjust to changing lighting conditions.

∙ Increase the lighting of your target scene.

∙ Watch for our soon to be released outdoor day/night camera.

Clean the lens glass with a soft cloth to remove any dust or dirt, being careful not to ∙ scratch the glass.

Focus the camera by gently turning the outer lens clockwise or counter clockwise. You will find this easiest by plugging the camera into a power outlet near your PC. (See the section on Focusing and Aiming the Camera in the Getting Started chapter of this

∙ documentation for more information.)

Change the image resolution from QVGA (320 x 240) to VGA (640 x 480) in the ∙ Setup>Camera dialog.

∙ Increase the camera Bit Rate on the Setup>Camera dialog. ∙ Increase the lighting in the room.

Upgrade the camera lens using one from our accessory store (www.wilife.com). This is most commonly caused by wiring that is poor or by unusual noise on the wiring system. An underpowered computer or video card can also cause it.

∙ Plug your camera into an outlet on the same circuit as your PC to test if this line noise ∙ or poor wiring is the cause of the problem.

Test connecting your camera and USB receiver into other outlets that may not have ∙ the wiring or noise problem.

Reduce the number of live video windows you have displayed.

Your WiLife Camera was shipped with a wide angle lens that should fit most applications. If you find you have need for wider or narrower viewing angles, check out our additional lenses at www.wilife.com.

WiLife was tuned to ensure high-qualityrecording first, and great live viewing second. You may find that live video skips from time-to-time if your PC is underpowered or your HomePlug network is overloaded. Here are a few adjustments to improve live video viewing:

∙ Reduce the frames per second (fps) on the camera setup. ∙ Reduce the video quality to QVGA from VGA.

∙ Ensure you are running a PC that meets the minimum system requirements, and ∙ preferably one that matches the recommended system requirements.

∙ Close unneeded applications running on your computer.

∙ Run virus and spyware detection software to ensure your computer is clean. Some power outlets are not wired well; test your camera by plugging it into a power outlet closure to your USB Receiver (for best results, try using the same outlet for both).

104